DR
Chargé(e) de support client bilingue FR-EN -réf:SC-CRC FR/EN
Freelance25 days ago
Job Description
Antananarivo
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
Location
As a Bilingual Customer Support Officer, you will be in charge of supporting customers and partners in the use of the platform, by processing their requests by email, chat and phone. You will also ensure first-level support for international markets, the verification and update of site and service provider records, as well as bug reporting and contribution to continuous improvement of tools and processes.
Main duties
Provide customer and partner support in French and English by email, chat and phone. Support users in the use of the platform: creation of events, quotes, purchase orders, invoicing and access to the partner portal. Process top-level international requests and direct complex requests to the relevant teams.
Education / Qualifications
Verify, correct and update the information of places and providers on the platform. Ensure the quality and reliability of published content: descriptions, photos, capabilities and practical information. Identify bugs and irritants, contribute to the improvement of tools, processes and help content.
Candidate profile
Current French and English, both written and oral (C1 minimum).
Experience
First experience in customer service or support, ideally in a B2B or SaaS environment. Excellent writing quality and ability to communicate clearly. Rigor, attention to detail and ability to verify information accurately. Organization, autonomy and ability to manage multiple missions according to priorities. Comfortable with digital tools, ticketing, telephony and AI tools. Flexible on 24/7 schedules DRC Solutions recruits: Bilingual Customer Support Officer FR-EN, CDI, at AntsahavolaAntananarivo, Madagascar. Duties Provide customer and partner support in French and English by email, chat and phone. Support users in the use of the platform: creation of events, quotes, purchase orders, invoicing and access to the partner portal. Process top-level international requests and direct complex requests to the relevant teams. Verify, correct and update the information of places and providers on the platform. Ensure the quality and reliability of published content: descriptions, photos, capabilities and practical information. Identify bugs and irritants, contribute to the improvement of tools, processes and help content. Candidate profile Current French and English, both written and oral (C1 minimum). First experience in customer service or support, ideally in a B2B or SaaS environment. Excellent writing quality and ability to communicate clearly. Rigor, attention to detail and ability to verify information accurately. Organization, autonomy and ability to manage multiple missions according to priorities. Comfortable with digital tools, ticketing, telephony and AI tools. Flexible on 24/7 schedules
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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