Planning, Monitoring, Evaluation and Reporting Officer

Planning, Monitoring, Evaluation and Reporting Officer

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the largest humanitarian network in the world, bringing together 191 National Red Cross and Red Crescent Societies. It is based on triple action. — response, resilience and respect — to implement its 2030 Strategy. The IFRC responds to disasters and crises by ensuring rapid, coordinated and locally led humanitarian action. It supports its members in building community resilience to climate and environmental issues, health and well-being, as well as migration and population displacement. The IFRC promotes respect for its fundamental principles of humanity, impartiality, neutrality, independence, volunteerism, unity and universality, particularly in its work on values, power and inclusion. It focuses on its core mandate — its raison d’être — strategic and operational coordination, humanitarian diplomacy, the development of National Societies and accountability. The IFRC is headed by its Secretary General and has its headquarters in Geneva. It has five regional offices in Africa (Nairobi), America (Panama), Asia Pacific (Kuala Lumpur) and Europe (Budapest), representation in Beirut and the MENA region, as well as representative offices, service centers and delegations around the world. It applies a zero-tolerance policy to conduct that is inconsistent with the purposes and objectives of the International Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination and lack of integrity (including but not limited to financial malfeasance). The IFRC also adheres to strict child protection principles.

Senegal occupies a strategic position on the Atlantic migration route and is experiencing population movements likely to generate significant humanitarian needs, particularly in the areas of health, food, water, temporary shelter, hygiene, protection, psychosocial support and the restoration of family ties. In this context, the IFRC, in collaboration with the Senegalese Red Cross (SRC), is implementing humanitarian assistance within the Centers for Temporary Care of Migrants Rescued at Sea (CPCT-MSM) in Senegal. Dakar and in St. Louis. The intervention aims to ensure that people housed in the centres have fair, dignified and non-discriminatory access to essential services, while ensuring the identification of vulnerabilities, referral to appropriate services and adaptation of interventions to identified needs.

The main objective of this position is to improve and strengthen the quality, accountability, performance and impact of IFRC-supported programs and operations. This involves working closely with the National Society (SN), providing technical assistance and advice on monitoring, evaluation and accountability (SERR) issues. Responsibilities include planning, monitoring, evaluating and producing reliable reports on the project, reporting to funders, setting up an SERR framework, as well as strengthening SN programs and operations through capacity building actions.

Job purpose

The Monitoring, Evaluation, Learning and Reporting Officer (MEAL/PMER) is responsible for setting up and managing the system of monitoring performance, data management and quality, evaluation, learning and reporting of the project. He/She guarantees the reliability, completeness, traceability and protection of data and ensures their effective use to improve the quality of interventions and support decision-making. This includes providing technical advice to IFRC country teams. This position aims to strengthen the quality, performance and impact of the project through specialized technical assistance and guidance in MEAL/PMER practices.

Functions and responsibilities of the position

A. Planning, monitoring system, evaluation, ALDE/DEP and performance monitoring. The officer will be required to participate in the development, maintenance and implementation of the project’s monitoring, evaluation, learning and monitoring plan (SEAL/DEP); update the indicator tracking system; develop and maintain the results and indicators matrix, the SEAL plan and the indicators monitoring tables (TSI) to track the objectives, indicators and activities, in accordance with the guidelines; Dakar and St. Louis; ensuring the availability and traceability of audit sources; maintaining physical and electronic records; conducting data quality assessments (DQAs); planning and conducting follow-up field visits and joint monitoring missions with national programme staff and national partners, based on established monitoring and evaluation framework; documenting findings and ensuring follow-up of recommendations; supporting national monitoring teams in the proper use of performance indicators;

B. Data management, analysis and quality. Coordinate the collection, consolidation, cleaning and analysis of data between project centers; ensure the completeness, accuracy, consistency, timeliness and traceability of project data; perform data quality checks, identify anomalies and duplicates, and cross-check data from relevant sources; develop and maintain data quality assurance mechanisms and conduct regular data quality assessments (DQAs);

C. Dashboards, analysis and reports. Produce and update operational dashboards; maintain secure, up-to-date and well-organized databases and ensure proper data archiving; provide analysis to identify trends, constraints, emerging needs and performance gaps; alert coordination teams to key challenges; assist teams in defining and tracking corrective actions; consolidate data from both centres; contribute to source reports between partners, quarterly, semi-annual and final reports, as required; Where appropriate and in accordance with data protection requirements, the controller will produce disaggregated analyses, including by sex, age and nationality.

D. Assessment, learning and knowledge management. Contribute to the planning, coordination and implementation of initial, mid-term and final evaluations, satisfaction surveys and other learning exercises; participate in monthly and quarterly performance reviews and facilitate the identification and documentation of good practices, innovations, challenges and operational adaptations; analyze results from monitoring and evaluation and translate them into practical recommendations to inform program improvement and decision making; monitor implementation; case studies and other knowledge management results, if applicable.

E. Community Engagement and Accountability (CEA). In collaboration with the teams concerned, the project manager contributes to the operation of the feedback and complaint handling mechanism. The task manager should monitor the number, nature, processing and status of feedback received; analyse concerns raised by people hosted in centres; contribute to satisfaction surveys; document adaptations resulting from feedback; ensure that people hosted in centres are informed of complaint and feedback mechanisms; ensure confidentiality of sensitive information.

F. Capacity-building and general support. Train and support staff and volunteers on data collection, management and analysis tools, as well as monitoring and reporting indicators. Contribute to the development of a decision-making culture based on data and evidence within the project. Provide technical assistance and advice on monitoring, evaluation and evaluation for programme evaluations.

G. Coordination and collaboration. The Monitoring, Evaluation, Learning and Accountability Officer (MEAL/PMER) will work closely with the project manager, IFRC migration delegate, CTPC-MSM officials, health, protection, HSP and LFR teams, CBC volunteers, IFRC technical teams, and logistical and administrative/financial services. The officer will participate in coordination meetings and performance evaluations and provide the data and analysis necessary for decision-making.

H. Knowledge and skills. Good command of the following tools is required: Microsoft Excel, including advanced features; KoboToolbox and/or ODK; electronic data collection and management tools; databases and reporting systems. Knowledge of Power BI and Power Query is an asset. The ability to develop or adapt simple tools for data collection, quality control and visualization will also be considered an advantage.

I. Data protection and confidentiality. The responsible party must strictly respect the principles of confidentiality and data protection. He/she will ensure in particular that access to sensitive data is limited to authorised personnel, that aggregated and anonymised data are privileged for reporting, that databases and sensitive documents are kept securely and that consent and information sharing procedures are respected. Any incident or risk relating to data protection must be reported in accordance with the applicable procedures.

J. Main deliverables. Key deliverables include: MEAL/MERP plan; indicator matrix and performance monitoring tool; harmonized data collection and monitoring tools; updated and controlled databases; operational dashboards; monthly reports and contributions to quarterly, semi-annual and final reports; data quality assurance reports and corrective action plans; satisfaction and feedback analysis; analysis of trends and performance gaps; knowledge management assessments; and contributions to evaluations.

Education and qualifications

Bachelor’s degree or higher in monitoring and evaluation, statistics, economics, development studies, social sciences, project management or related field. Mastery in one of these areas. Further training in monitoring, evaluation, learning and accountability (SERA), data management or statistical analysis.

Experience

At least 3 years of relevant Red Cross experience in monitoring and evaluation, data management, reporting or MEAL/PMER; experience in monitoring humanitarian or development projects; experience in collecting, cleaning, analyzing and visualizing data; experience in preparing reports for donors and partners; experience in data quality assurance or data quality control is an asset; experience in the fields of migration or migration is an asset; experience in the field of migration or migration.

Knowledge, skills and languages

Good knowledge of monitoring and evaluation principles and methods. Excellent mastery of Excel and strong data analysis skills. Good knowledge of KoboToolbox and/or ODK. Ability to produce high quality dashboards and reports. Good understanding of logical frameworks and performance indicators. Good understanding of data protection. Excellent writing skills. Rigor, organization and respect for deadlines. Critical thinking and ability to identify inconsistencies. Autonomy, initiative and results orientation. Ability to work under pressure and in multidisciplinary teams. Good communication skills, training and support. Discretion and strict respect for confidentiality. Demonstrated proficiency in: (a) digital communication and collaboration, (b) basic digital content creation,digital security, (d) data mastery and (e) problem solving using technologies (including responsible use of AI assistants). Understanding and adherence to the mission and values of the IFRC. Fluency in English (oral and written). Good command of another official language of the IFRC (French, Spanish or Arabic).

Skills, values and comments

Values: respect for diversity; integrity; professionalism; responsibility. The position is based at Dakar, with frequent missions to Saint-Louis and, depending on the needs of the project, to other sites. This role is exercised in an operational humanitarian context requiring availability and flexibility. The performance will be assessed in particular on the following criteria: data quality, reliability and traceability; compliance with data collection and reporting deadlines; quality of analyses and dashboards; implementation of the MEAL/PMER plan; quality of data quality assessments and follow-up of corrective actions; quality of contributions to contractual reports; use of data to improve operations; monitoring of feedback and satisfaction of people hosted at centres; contribution to knowledge management. Key competencies: communication; collaboration and teamwork; judgment and decision-making; relations with civil society and users; creativity and innovation; building trust.

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