Agent Back Office DFS/Monétique (M/F)

Agent Back Office DFS/Monétique H/F Company: Orabank Guinea

Education / Qualifications

Contract: Not specified | Location: Conakry, Guinea | Experience: At least 2 years | Training: Bac+3 to Bac+5 | Deadline 2026-11-20 Job description Orabank Guinea, a subsidiary of the Orabank Group, a pan-African bank headquartered in Lomé (Togo) and has 12 banking subsidiaries. The position is part of a competitive environment in development. The holder carries out the procedures with a supervised autonomy and submits certain works to the validation of his superior. It also raises customer concerns and proposes service improvements.

Main duties

Assist agencies for ATM/GAB and monitor their availability.

• Follow the contracts and install the VSEs, in an agency or at merchants.
• Manage the ordering and distribution of cards to the manufacturer, and monitor their compliance.
• Dealing with the claims of the holders (oppositions, claims, ceiling increases).
• Clear the suspense of the accounts and track fees and products.
• Enter the adjustment entries (OD) and follow the interchange fees (Visa, Mastercard).
• Monitor the clearing and settlement of national, regional and international transactions.
• Manage chargebacks and representations with Visa/Mastercard.
• Provide Level 1 assistance on VSEs, their reloads and sub-agent enrollment.
• Analyze clearing results, look for cash spreads and produce reliable reporting.
• Contribute to the Group’s projects and carry out any mission entrusted by the hierarchy.

Candidate profile

Training: Bac+3 to Bac+5 in banking, finance, accounting, management, IT management or equivalent. Experience: at least two years depending on banking, e-commerce or operations. Required skills E-money, electronic payment methods, security standards and banking regulations Compensation and settlement of electronic transactions, associated accounting principles Internal control, operational risk management and claims processing Mastery of office tools (Excel, Word, PowerPoint, Outlook) and payment applications Ability to produce activity reports and statistics Rigor, confidentiality, responsiveness, work under pressure, team spirit, customer orientation Languages English — Loved Application file Letter of motivation

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