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E-commerce customer service agent in telecommuting

Pharmacie Well
📍 Yaoundé 🇨🇲CDI🗓️ 2 days ago

Job Description

Yaoundé
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Pharmacy Well recruits an E-commerce Customer Service Agent in telecommuting – CDI Pharmacie Well, a young e-commerce platform in Cameroon, is recruiting an E-commerce Customer Service Agent (H/F) to assist its customers with their inquiries and online orders.

Other information

The platform allows customers to obtain advice on the products offered, place an order and benefit from a delivery service. Yaoundé and in several other cities of Cameroon. The job is organized by telework. The successful candidate will be attached to the Operations Manager and will have the mission to respond to customers, guide them in their choices and follow conversations until the completion of orders.

Main duties

    1. Managing customer conversations Respond quickly to requests received via chat. Understand the needs expressed by each client. Provide clear and appropriate answers. Present the available products and their confirmed prices. Help customers make their choice. Maintain professional and courteous communication.

Education / Qualifications

    1. Verification of commercial information Check product availability before responding. Confirm prices from appropriate internal sources. Avoid unverified promises. Obtain the necessary information from the teams concerned. Request photographs or product details when necessary. Offer alternatives after checking their availability.
    1. Advice and guidance Accompany customers in their requests. Recommend suitable products within the limits of validated information. Refer specialized questions to the relevant experts. Respect the internal procedures of advice and escalation. Do not provide answers beyond your area of expertise.
    1. Converting requests into orders Identify the purchase intentions. Present business information relevant to the decision. Accompany the customer until the confirmation of his order. Follow up on commercial conversations. Participate in the achievement of sales objectives.
    1. Follow-up of customer files Identify pending requests. Carry out the necessary relaunches according to internal procedures. Collaborate with teams to get the missing answers. Ensure the follow-up of each file until its closure. Contribute to customer satisfaction and loyalty.
    1. Performance monitoring Respect the objectives of reactivity. Contribute to the achievement of business objectives. Follow daily performance indicators. Maintain an effective organization of conversations.

Candidate profile

Experience

Experience in e-commerce customer service. Or experience in call center in telecommunications. Or experience in banking customer relations. No prior knowledge of the marketed products is required. Familiarity with messaging applications and digital tools.

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Expert Application Advice

Je constate que votre parcours correspond bien à ce que recherche Pharmacie Well. Pour maximiser vos chances, mettez en avant comment vous avez concrètement répondu à les compétences demandées dans l'annonce dans vos précédentes fonctions. Un chiffre clé ou un résultat tangible, même simple, fera la différence.

Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.

Prospection et résultats — Votre nombre de nouveaux clients acquis et votre taux de conversion sont vos arguments les plus solides. Si vous opérez dans un secteur spécifique (FMCG, télécoms, pharma), montrez votre connaissance fine des distributeurs et acteurs locaux.

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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