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Automatically translated from French. View the original offer
Prerequisites: fluent English, both oral and written. Manager and support a team of client advisors to guarantee the quality of service, the achievement of objectives and the satisfaction of an international clientele.
Coach, support and motivate the team on a daily basis. Monitor individual and collective performance. Guarantee the quality of exchanges with customers. Assist advisors in managing complex situations. Oversee the processing of requests, complaints, orders and customer issues. Track KPIs and implement corrective actions. Train and build the team in skills. Ensure reporting of the activity.
Very fluent English, both orally and in writing – indispensable. French running.
Experience in the e-commerce industry is essential. Experience in management, supervision or Team Leading. Excellent leadership and very good relationship. Sense of service and orientation results. Organization, autonomy and responsiveness.
Comfortable with IT tools, CRM and customer management tools. Ability to communicate effectively with an English-speaking international team and clientele. Further information We are looking for a person Leadership, proactive, organized and results oriented, able to manage a team and communicate perfectly in English in an international e-commerce environment. My Ambassador recruits: TEAM LEADER / MANAGER SERVICE CLIENT/PARFAITEMENT BILINGUE , Freelancer, telework from Madagascar. Duties Coach, support and motivate the team on a daily basis. Monitor individual and collective performance. Guarantee the quality of exchanges with customers. Assist advisors in managing complex situations. Oversee the processing of requests, complaints, orders and customer issues. Track KPIs and implement corrective actions. Train and build the team in skills. Ensure reporting of the activity. Candidate profile Very fluent English, both orally and in writing – indispensable. French running. Experience in the e-commerce industry is essential. Experience in management, supervision or Team Leading. Excellent leadership and very good relationship. Sense of service and orientation results. Organization, autonomy and responsiveness. Comfortable with IT tools, CRM and customer management tools. Ability to communicate effectively with an English-speaking international team and clientele.
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