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Automatically translated from French. View the original offer
Amsterdam Quality is looking for an experienced independent service provider for a mission of administrative and operational coordination of its B2C e-commerce activity and the B2B development of its partner company. RĂ©publique Czech. The service consists of advancing defined files, coordinating interlocutors and providing reliable information for management decisions.
Administrative coordination of cases Ensure the follow-up of the email boxes and files entrusted according to the agreed processing times; prepare the answers and carry out the reminders within the defined perimeter. Maintain a shared picture of actions, interlocutors, deadlines and expected decisions; prepare useful information for leaders. Organize the necessary appointments and meetings for the files, at slots agreed with the participants, then document the follow-up to be given. Sales coordination and sales administration Consolidate with sales representatives the follow-up of leads, quotes, orders and reminders at CBD shops, e-cigarette stores and e-shops in France. Salespeople retain prospecting, negotiation and business relationship. Reliability of CRM information and order files: prices, discounts, availability, deadlines and necessary validations. Record and confirm orders within the agreed scope, follow the preparation and delivery steps, then transmit validated data for billing. Suppliers, logistics and litigation files Coordinate exchanges with suppliers, the Czech partner company and carriers for authorized purchases, shipments and receptions. Follow the files of delay, rupture, return, error and litigation entrusted; gather the supporting documents and ask the competent interlocutors. Communicate to leaders the incidents and decisions requiring their intervention according to the agreed climbing circuit. The mission does not include a permanence service or periodic penalty payment. Transfer authorized assets and repayments and operational elements necessary to follow up on regulations. Deliverables and performance monitoring Provide a weekly summary of the files processed, pending actions, sensitive orders, blockages and expected decisions. Produce a monthly or bi-monthly B2C/B2B sales report, according to the agreed frequency: turnover, quantities, evolutions and performances by company and product. Cross-reference available data from sales, inventory, orders and supplier deadlines to prepare replenishment proposals submitted to executives. Agree on deadlines and points of coordination with the client; organize freely the means and the course of work to respect them.
Proven experience in management assistance, file coordination and sales administration. Control of emails, CRM and spreadsheets Understanding of the order, delivery and billing cycle. Very good written and oral communication in French Rigor, discretion and ability to organize a service in autonomy with international interlocutors.
The mission is part of a perimeter and contractually agreed delegations. HR decisions, business objectives, exceptional discounts and out-of-delegation commitments remain the responsibility of managers. Accounting and tax and social declarations are entrusted to the competent firms or service providers. Independent service performed remotely from Madagascar. You choose your schedules, methods and the organization of your interventions, in compliance with the agreed deliverables, deadlines and confidentiality rules. No daily schedule, no daily attendance or daily availability are required. Coordination points are planned by mutual agreement. You can keep other customers. Estimated volume of service: approximately 160 hours per month, as an indication to size the perimeter; the distribution is freely organized by the provider. The scope, the charge and any additional services are agreed between the parties. Fees: monthly fee of 1,000 € on invoice, before taxes, contributions and costs specific to the provider. The provider must have a professional status allowing him to legally bill from Madagascar. Please submit your CV or professional presentation, your coordination experiences, the tools used, your monthly capacity and your possible start date. An anonymized example of file tracking or sales report can illustrate your experience; do not transmit any confidential data. Amsterdam Quality recruits: Management assistance and operational coordination, Freelance, telecommuting from Madagascar. Duties Administrative coordination of cases Ensure the follow-up of the email boxes and files entrusted according to the agreed processing times; prepare the answers and carry out the reminders within the defined perimeter. Maintain a shared picture of actions, interlocutors, deadlines and expected decisions; prepare useful information for leaders. Organize the necessary appointments and meetings for the files, at slots agreed with the participants, then document the follow-up to be given. Sales coordination and sales administration Consolidate with sales representatives the follow-up of leads, quotes, orders and reminders at CBD shops, e-cigarette stores and e-shops in France. Salespeople retain prospecting, negotiation and business relationship. Reliability of CRM information and order files: prices, discounts, availability, deadlines and necessary validations. Record and confirm orders within the agreed scope, follow the preparation and delivery steps, then transmit validated data for billing. Suppliers, logistics and litigation files Coordinate exchanges with suppliers, the Czech partner company and carriers for authorized purchases, shipments and receptions. Follow the files of delay, rupture, return, error and litigation entrusted; gather the supporting documents and ask the competent interlocutors. Communicate to leaders the incidents and decisions requiring their intervention according to the agreed climbing circuit. The mission does not include a permanence service or periodic penalty payment. Transfer authorized assets and repayments and operational elements necessary to follow up on regulations. Deliverables and performance monitoring Provide a weekly summary of the files processed, pending actions, sensitive orders, blockages and expected decisions. Produce a monthly or bi-monthly B2C/B2B sales report, according to the agreed frequency: turnover, quantities, evolutions and performances by company and product. Cross-reference available data from sales, inventory, orders and supplier deadlines to prepare replenishment proposals submitted to executives. Agree on deadlines and points of coordination with the client; organize freely the means and the course of work to respect them. Candidate profile Proven experience in management assistance, file coordination and sales administration. Control of emails, CRM and spreadsheets Understanding the order cycle, delivery and invoicing. Very good communication in written and oral French Rigor, discretion and ability to organize a service in autonomy with international interlocutors.
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