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BÉ

MOE Project Manager – Monitoring of User Communities/Incident Management/Projects

Bénin Digital
📍 Cotonou 🇧🇯CDI🗓️ 4 days ago

Job Description

Cotonou
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Job overview

Ensure the interface between users and IT teams: - Collect, qualify incidents, needs and returns.

  • Create and track tickets, monitor backlogs.

Main duties

  • Accompanying the evolution of work environments. ### Main missions - Manage communications with business interlocutors.
  • Organize regular sessions with communities.
  • Ensure visibility of projects to users. ### Required Skills - In-depth knowledge of workstations: Microsoft 365, Teams, Windows 11.
  • Management of ticketing tools: ServiceNow, JIRA, Planner.

Education / Qualifications

  • Community animation, incident analysis, synthesis capacity. ### Benin Digital is an ESN specialized in the digitalization of business processes, working mainly in various sectors and offering high-level technical expertise.

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Présentation du poste

Assurer l’interface entre les utilisateurs et les équipes IT : - Recueillir, qualifier les incidents, besoins et retours.

  • Créer et suivre des tickets, assurer le suivi des backlogs.

Missions principales

  • Accompagner l'évolution des environnements de travail. ### Missions principales - Gérer les communications avec les interlocuteurs métiers.
  • Organiser des sessions régulières avec les communautés.
  • Assurer la visibilité des projets aux utilisateurs. ### Compétences requises - Connaissance approfondie des postes de travail : Microsoft 365, Teams, Windows 11.
  • Gestion des outils de ticketing : ServiceNow, JIRA, Planner.

Formation / Diplômes

  • Animation des communautés, analyse d'incidents, capacité de synthèse. ### Informations supplémentaires Bénin Digital est une ESN spécialisée dans la digitalisation des processus métiers, travaillant principalement dans divers secteurs et offrant une expertise technique de haut niveau.
Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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