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Quality Analyst
Exécuter les campagnes de recette fonctionnelle. Réaliser les tests de non régression. Identifier, reproduire et documenter les anomalies. Assurer le retest des corrections réalisées par les développeurs
CDIabout 1 month ago
Job Description
Antananarivo
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
- Conduct in-depth evaluations of interactions (calls, chats, emails, tickets) on the commercial and technical perimeters, according to the quality standards in force.
Experience
- Evaluate agent performance based on pre-defined quality and KPI metrics (quality, compliance, customer experience, resolution, sales, etc.).
- Produce regular quality performance reports: trends, strengths, gaps, corrective actions and areas for improvement.
- Analyze the customer’s voice (feedback), interaction data and processes to identify optimization opportunities.
- Ensure compliance with company policies, procedures and regulatory requirements in all interactions.
- Provide structured feedback, coaching and recommendations to agents and/or supervisors to improve skills, service consistency and customer satisfaction.
- Maintain an up-to-date knowledge of industry standards and best practices and integrate them into quality assurance practices.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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