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About Us We are an expanding multi-branch retail operations chain based in Zanzibar, Tanzania. We are seeking a motivated and results-driven Tanzanian Retail Branch Manager, who will be based in one of our retail stores in Zanzibar. Key Responsibilities – Develop and implement strategies to drive sales and increase profitability in the branch store. – Manage the branch store`s budget, including monitoring expenses and minimizing waste. – Ensure that the branch store is properly stocked with products and manage inventory levels to prevent shortages or overstocking. – Guide and supervise the branch staff, ensuring that they provide excellent customer service and follow company policies and procedures. – Develop and enforce operational policies and procedures to maintain a conducive environment for staff and customers. – Monitor and analyze sales and customer data to identify trends and opportunities for improvement. – Conduct regular performance evaluations of staff and provide feedback and coaching to promote professional growth. Requirements – Good communication and interpersonal skills to interact with staff, customers, and other stakeholders effectively. – Strong leadership and management skills to effectively lead and motivate a team. – Strong organizational and multitasking abilities to handle multiple responsibilities and prioritize tasks. – Sound financial and cash management /reconciliation. – Problem-solving and decision-making skills to address issues promptly and effectively. – Attention to detail to ensure accuracy in inventory management and compliance with regulations. – Knowledge of supermarket operations, including merchandising, inventory control, and customer service. – Proficiency in using computer systems and software (Odoo ERP a plus) for inventory management, sales reporting, and other administrative tasks. Qualifications – Diploma or bachelor’s degree in Business Administration, Retail Management, or a related field. – 3-5 years of proven experience as a Supermarket Manager or a similar role. – Knowledge of retail industry trends and best practices. – Understanding of financial management principles. – Ability to work flexible hours, including weekends and holidays. – Excellent customer service skills. – Must be based in or willing to move to Zanzibar at your own arrangements.
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