Banking Applications Manager (M/F)

Societe Generale Cameroon is hiring a Banking Application Manager (M/F) – Bac+4/5

Other information

Societe Generale Cameroun (SG Cameroun) recruits a Banking Application Manager (H/F) to ensure the proper functioning, availability and continuous improvement of its business IT applications.

Education / Qualifications

The successful candidate will be responsible for overseeing computer processing, managing application incidents, providing level 2 technical and functional support and participating in projects to evolve the bank’s information systems.

Experience

This recruitment is for professionals experienced in IT, software engineering and critical application management, with experience in the banking sector. Main duty The Application Manager ensures that the bank’s IT applications are kept in operational condition. He is involved in functional and technical administration, user support, incident handling, scalable maintenance and coordination of technical interventions. Its objective is to guarantee the availability, performance, security and compliance of applications with the requirements of different banking professions.

Main duties

• 1. Functional and technical support of applications The Application Manager will be responsible for: Provide Level 2 application support to users. Support incidents and support requests related to banking applications. Analyze, qualify and resolve application malfunctions. Meet quality of service commitments and deadlines set by SLAs. Track incident tickets until they are resolved and closed. Collaborate with users to understand the difficulties encountered. Limit service interruptions and their impact on the bank’s business.
• 2. Monitoring and exploitation of applications

Responsibilities

The successful candidate will be required to provide day-to-day supervision of the applications for which he/she is responsible. Its activities will include: Monitor computer processing. Control the execution of batch treatments. Supervise interfaces between different applications. Perform regular health checks of applications. Detect anomalies that may affect the availability of services. Track application performance and suggest improvements. Contribute to the reliability of processing and the continuity of banking activities.

• 3. Incident management and response coordination Manage application incidents and change requests. Take care of parameterization requests. Coordinate interventions with software vendors. Collaborate with integrators and IT infrastructure teams. Follow corrective actions until they are completed. Participate in the operational committees of the applications of its perimeter. Ensure good communication between the various technical and business stakeholders.
• 4. Administration and application documentation Participate in the development of operating rules for applications. Write and update operating procedures. Define monitoring and supervision procedures. Maintain up-to-date technical documentation. Update the application repositories. Produce activity reports and performance indicators. Ensure compliance with internal information systems management procedures.
• 5. Scalable maintenance and continuous improvement The Application Manager will participate in projects designed to evolve business applications. It shall in particular: Support for scalable maintenance work. Identify opportunities for application improvement. Offer optimization and security solutions. Participate in software upgrade projects. Check for compliance with changes to applications. Contribute to the improvement of the quality and performance of IT services.
• 6. Accompanying business needs Assist business departments in identifying their needs. Participate in the formalization of evolution requests. Contribute to the drafting of functional specifications. Collaborate with business experts to prepare approval and recipe plans. Participate in the testing and validation of new features. Check that the changes meet the requirements expressed.
• 7. Deployment and support of changes Provide technical assistance before and after production starts. Participate in operations to switch to new versions of applications. Identify manual tasks introduced by new versions. Propose automation and industrialization actions. Support users in the adoption of developments. Contribute to the anticipation of new IT needs. Raise awareness of the opportunities offered by new technologies.

Candidate profile

Academic training Applicants must hold a Baccalaureate level diploma+4 or Bac+5 in one of the following areas: Software engineering. Information technology. Information systems. Any other related discipline. Professional experience Applicants must have at least 3 to 5 years of professional experience, including: In the banking sector. In the exploitation of computer applications. In the administration or management of critical applications. A good knowledge of the functioning of banking business applications is essential to exercise the responsibilities of the position. Expected professional skills With regard to the missions described, the candidate must be able to: Provide technical and functional support for applications. Analyze and resolve computer incidents. Oversee batch processing and application interfaces. Manage requests for change and configuration. Coordinate the interventions of technical teams and service providers. Follow Service Level Commitments (SLAs). Participate in functional tests and application recipes. Write technical procedures and operational reports. Contribute to the maintenance and continuous improvement of applications. Communicate effectively with users and business teams. Professional qualities Success in this position requires, among other things:

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