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Automatically translated from French. View the original offer
B2B Customer Tracking Agent
As part of the development of its activities, the company is looking for a B2B Customer Tracking Agent to ensure the daily monitoring of its portfolio of professional customers. The position is full-time, to be filled immediately, under the responsibility of the Sales Manager.
The main mission is to ensure a fast and rigorous handling of customer requests, to follow up on current files and to maintain professional and regular communication with partners. This position is primarily focused on follow-up, processing requests and quality of service; direct sales are not its main mission.
Main duties
Monitor B2B customer records and requests on a daily basis, receive and process customer phone calls, and handle requests received via telephone, email or other channels. It is also about acknowledging receipt of requests and providing a clear, professional and appropriate response, and then directly handling inquiries, follow-up needs and customer solicitations.
The position involves relaunching clients regarding documents, validations, information or pending actions, ensuring the follow-up of requests until their complete processing and keeping the client informed of their progress. The agent will record, codify and update customer requests and information in the CRM, maintain a reliable and regularly updated customer database, organize and coordinate appointments with customers.
He or she will take care of customer complaints and follow up until resolution, carry out recovery and loyalty actions with existing customers, write daily and weekly reports and follow-up reports. The goal is to ensure a rigorous, responsive and professional customer follow-up.
Candidate profile
You are organized, rigorous and appreciate the
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Bonjour, votre offre chez l'entreprise recrutante correspond à mon profil commercial. Mon expérience inclut la gestion de portefeuilles clients et la négociation. Je suis particulièrement à l'aise avec Excel, un levier clé pour atteindre vos objectifs. Motivé à contribuer à votre croissance, je serais ravi d'échanger.
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Département : Service Commercial / Marketing Supérieur Hiérarchique : Responsable Commercial 📍 Localisation Lieu de Travail : Point E, Dakar, Sénégal Type de Contrat : Temps plein / Disponibilité immédiate Description du poste 🎯 Responsabilités Nous recherchons des agents commerciaux standardistes, dotés d’un excelle
Agent de Support Client H/F à Sénégal — Prendre en charge les responsabilités inhérentes au poste avec efficacité
Nous recherchons des agents commerciaux standardistes, dotés d un excellent sens du relationnel et d une capacité à gérer plusieurs tâches simultanément. Sous la responsabilité du Responsable Commercial, vous serez le premier point de contact pour nos clients, partenaires, et collaborateurs. Responsabilités Accueillir
Département : Service Commercial / Marketing Supérieur Hiérarchique : Responsable Commercial Lieu de Travail : Point E, Dakar, Sénégal Type de Contrat : Temps plein / Disponibilité immédiate. CDD (+ 1 mois d’essai renouvelable) ou Stage d’intégration. Description du poste Responsabilités Nous recherchons des agents com