Business Support Assistant SC-4 (Travel)

Administrative and operational support assistant (GDS specialist and ticketing).

• Type of contract: Service Contract
• Grade: Level 4
• Unit/division: 6 months (renewable)

Location

• Location (City, Country): Dakar, Diamniadio, Senegal
• Reporting relationship: Under the supervision of the GHQ Travel Hub Leader, MSD.

Job overview

Context and purpose of the mission The United Nations World Food Programme (WFP) is the largest humanitarian organization in the world. It saves lives in emergencies and uses food aid to pave the way for peace, stability and prosperity. As part of the “One Global HQ” model, WFP has established the GHQ Travel Hub to centralize and streamline travel services globally. This structure aims to ensure compliance with policies and procedures, cost efficiency and consistent service delivery across headquarters, regional offices and country operations. The GHQ Travel Hub plays a critical role in maintaining WFP’s operational capacity, providing reliable, accurate and timely travel services around the world. Job description

Responsibilities

The Travel Focal Point will support the GHQ Travel Hub by providing comprehensive management of the airline ticket processing process, with primary responsibility for managing flight bookings using a global distribution system (GDS). – Global Distribution System). The incumbent of the position will be responsible for identifying and communicating to applicants the most appropriate flight options. After confirmation of the routes, he/she will submit the requests to issue electronic tickets to BCD’s automated ticket issuing system (BCD Automated Ticket Issue). This position requires strong technical expertise in airline bookings, ticketing rules and fare construction to ensure that tickets are issued accurately, quickly and in accordance with WFP travel policies and institutional efficiency principles. Key responsibilities (This list is neither exhaustive nor exhaustive.) Management of GDS ticketing and travel processing

• Process air travel requests received through WFP’s procedures and travel management systems.
• Conduct flight searches and bookings using a Global Distribution System (GDS), ensuring route optimization, selection of appropriate fares, and adherence to WFP travel policies.
• Prepare and communicate to travellers and travel focal points the different itinerary proposals, clearly specifying the applicable fare conditions and main restrictions.
• Ensure close coordination with travellers and focal points to confirm itineraries and travel preferences.
• Submit the final routes via BCD’s automated ticketing system to proceed with their issuance.
• Ensure that e-tickets are issued on time and travel documents are transmitted accurately to travellers. Compliance and quality assurance
• Ensure that all bookings comply with WFP travel policies, financial rules, security requirements and institutional efficiency measures.
• Apply cost-control principles, including the use of the lowest and most appropriate fares, authorized routes and, where applicable, preferred airlines.
• Perform precise checks of routes, ticketing data and fare rules before tickets are issued.
• Ensure proper record keeping of reservations and ticketing operations for audit and reporting purposes. Coordination and customer support
• Serve as the primary operational

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