GL
Responsable suivi et fidélisation client — Global Farm Company, Yaoundé
CDI5 days ago
Job Description
Yaoundé
CDI
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Automatically translated from French. View the original offer
Global Farm Company recruits a Monitoring and Loyalty Manager
Candidate profile
Education / Qualifications
Bac + 3 minimum in Commerce, Customer Relationship Management, Marketing or an equivalent field.
Experience
At least 3 years in B2B customer relationship, sales administration or portfolio management; Experience in the agri-food sector or distribution would be an asset. Technical skills Client portfolio management; Monitoring of claims and recovery; Processing of claims; Mastery of additional sales techniques; Good knowledge of Odoo (sales, customers) and Excel. Qualities Sense of service and active listening Courteous firmness in the recovery; Rigor and sense of analysis; Team spirit.
Main duties
The Monitoring and Loyalty Manager’s mission will be to transform new customers into recurring customers and develop their commercial potential. He/she will take care of each customer from his/her first sale, ensure that he/she buys regularly, that he/she is delivered and invoiced in accordance with the commitments, that he/she settles his/her invoices at the due date and that he/she remains satisfied, while contributing to the gradual increase in his/her purchasing volumes.
Responsibilities
Support for new customers; Follow-up of repurchases and animation of the customer portfolio; Tracking of order fulfillment, deliveries and billing; Monitoring of payments and receivables; Management of complaints and monitoring of customer satisfaction; Development of sales volumes; Production of reports.
Location
Place of post: Yaoundé, Elat. Application
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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