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Project Quality Manager in Call Center

Concentrix
📍 Abidjan 🇹🇼FreelanceđŸ—“ïž 25 days ago

Job Description

Abidjan
Freelance

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Main duties

The mission of the Quality Manager is to ensure that the company’s services and processes comply with customer standards, regulations and expectations. He/she is a key player in the continuous improvement of the organization’s performance.

Candidate profile

Technical skills Excellent command of quality standards (ISO 9001, ISO 14001, etc.). Project management and data analysis skills. Mastery of quality tools (AMDEC, 5S, Six Sigma, etc.). Knowledge of regulations and industry-specific standards. Have a strong appetite for technology and AI Soft skills Leadership and ability to bring teams together. Spirit of analysis and synthesis. Sense of organization and rigor. Ability to communicate effectively, both orally and in writing.

Education / Qualifications

Diploma: Bac+4/5 in quality management, engineering or equivalent.

Experience

Experience: Minimum 5 years in a similar position or in quality management. English: Level C1 or B2 minimum

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Missions principales

Le Responsable QualitĂ© a pour mission de garantir la conformitĂ© de la prestation de services et processus de l’entreprise aux normes, rĂ©glementations et attentes des clients. Il/elle est un acteur clĂ© dans l'amĂ©lioration continue des performances de l’organisation.

Profil recherché

CompĂ©tences techniques Excellente maĂźtrise des rĂ©fĂ©rentiels qualitĂ© (ISO 9001, ISO 14001, etc.). CompĂ©tences en gestion de projet et en analyse de donnĂ©es. MaĂźtrise des outils qualitĂ© (AMDEC, 5S, Six Sigma, etc.). Connaissances en rĂ©glementation et normes spĂ©cifiques au secteur d’activitĂ©. Avoir une forte appĂ©tence Ă  la technologie et Ă  l’IA CompĂ©tences comportementales Leadership et capacitĂ© Ă  fĂ©dĂ©rer des Ă©quipes. Esprit d’analyse et de synthĂšse. Sens de l’organisation et rigueur. Aptitude Ă  communiquer efficacement, Ă  l’oral comme Ă  l’écrit.

Formation / DiplĂŽmes

DiplÎme : Bac+4/5 en management de la qualité, ingénierie ou équivalent.

Expérience

Expérience : Minimum 5 ans dans un poste similaire ou dans la gestion de la qualité. Anglais : Niveau C1 ou B2 minimum

Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • ‱Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • ‱Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • ‱Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • ‱Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • ‱Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • ‱A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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