SC
Gestionnaire Immobilier(ère) – Gestion Locative Bilingue Français / Anglais (FR/EN)
CDIabout 1 month ago
Job Description
Antananarivo
CDI
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Automatically translated from French. View the original offer
ScaleMyCrew is a Franco-Belgian group that forms teams dedicated to Madagascar to support European companies in the long term. Our mission: to recruit the best talents in our fields of activity (IT, administrative, marketing, HR, AI, accounting, real estate...). We build sustainable positions, where everyone can learn, evolve and thrive in a stimulating and caring environment.
Experience
Founded by Romain Juillet, entrepreneur with more than 10 years of experience in the creation and management of teams in Madagascar, ScaleMyCrew is now growing and waiting for you.
Job overview
We are hiring a real estate manager – Bilingual French / English (FR/EN) to support a European company specialized in the management and operation of housing in coliving. You will join a team responsible for the day-to-day management of a housing portfolio and its occupants. Your role will be to ensure an excellent tenant experience while ensuring a rigorous administrative, financial and operational follow-up. As a large part of the tenants are English speakers, you will be regularly asked to manage calls, emails, requests and sensitive situations directly in English. An excellent command of French and English, both written and oral, is therefore essential for this position. The person recruited must be able to work and communicate independently in both languages.
Main duties
Financial management of rents and rental guarantees Encode and monitor payments relating to rents and rental guarantees. Monitor rents and carry out the necessary payment reminders and collection actions. Make the necessary changes and regularizations in case of late payment. Bilingual tenant relationship – French / English Respond daily to requests received in the various mailboxes dedicated to tenants. Take care of calls and exchanges with tenants in both French and English. Understand the requests and provide clear, professional and adapted answers in both languages. Community and Neighbourhood Management Support and advance Trello tickets related to community and neighborhood issues. Analyze requests and identify necessary actions. Coordinate the various interlocutors until the problem is solved. Communicate with affected tenants in French or English, as required. Management of tenant entrances and exits
Location
Send the necessary reminders to the new tenants so that they transmit their inventory of places of entry.
Education / Qualifications
Ensure the follow-up of the information and documents necessary for their installation. Remove access codes from outgoing tenants. Administrative follow-up and task management Process and advance the various tasks assigned in Trello. Organize and prioritize requests according to their urgency and impact. Simultaneously manage multiple files and requests. Objectives of the position Guarantee an excellent tenant experience, both with French and English-speaking tenants. Maintain an excellent level of rent recovery. Reliable monitoring of rents, payments and rental guarantees. Ensure fast and rigorous processing of requests.
Candidate profile
Languages – Essential Prerequisites Excellent level of French, written and oral. Excellent level of English, written and oral. Ability to conduct a full and fluent professional conversation in English, including over the phone. The position requires daily use of English. A simple written command or limited conversational level will not be enough. Technical skills Good command of office tools, including Excel, Outlook and collaborative tools. Proficiency with rental management software, CRM and task tracking tools. Experience in rental management, real estate, invoicing, collection, administration or customer relationship is a real asset. Know-how Ability to manage multiple files and priorities simultaneously. Ability to ensure rigorous follow-up of files until their resolution. Excellent writing skills in French and English. Ability to self-train and quickly become autonomous on new tools and processes. Soft skills Sense of customer service. Diplomacy and relational intelligence. Excellent stress management. Candidate profile Bac +2 minimum in Real Estate, Management, Administration, Commerce, Finance/Accounting or equivalent field. Experience in rental management, invoicing, collection, administration or customer relations is highly appreciated.
Other information
Conditions & benefits Full-time permanent contract (CDI) based in Antananarivo. Equipped modern offices (professional fiber, Starlink, generator). Private health insurance. Premium transport. Lunch tickets. ScaleMyCrew recruits: Bilingual French/English Real Estate Manager, CDI, at AmboditsiryAntananarivo, Madagascar. Expected profile: Bac+2 minimum. Duties Financial management of rents and rental guarantees Encode and monitor payments relating to rents and rental guarantees. Monitor rents and carry out the necessary payment reminders and collection actions. Make the necessary changes and regularizations in case of late payment. Bilingual tenant relationship – French / English Respond daily to requests received in the various mailboxes dedicated to tenants. Take care of calls and exchanges with tenants in both French and English. Understand the requests and provide clear, professional and adapted answers in both languages. Community and Neighbourhood Management Support and advance Trello tickets related to community and neighborhood issues. Analyze requests and identify necessary actions. Coordinate the various interlocutors until the problem is solved. Communicate with affected tenants in French or English, as required. Management of tenant entrances and exits Send the necessary reminders to the new tenants so that they transmit their inventory of places of entry. Ensure the follow-up of the information and documents necessary for their installation. Remove access codes from outgoing tenants. Administrative follow-up and task management Process and advance the various tasks assigned in Trello. Organize and prioritize requests according to their urgency and impact. Simultaneously manage multiple files and requests. Objectives of the position Guarantee an excellent tenant experience, both with French and English-speaking tenants. Maintain an excellent level of rent recovery. Reliable monitoring of rents, payments and rental guarantees. Ensure fast and rigorous processing of requests. Candidate profile Languages – Essential Prerequisites Excellent level of French, written and oral. Excellent level of English, written and oral. Ability to conduct a full and fluent professional conversation in English, including over the phone. The position requires daily use of English. A simple written command or limited conversational level will not be enough. Technical skills Good command of office tools, including Excel, Outlook and collaborative tools. Proficiency with rental management software, CRM and task tracking tools. Experience in rental management, real estate, invoicing, collection, administration or customer relationship is a real asset. Know-how Ability to manage multiple files and priorities simultaneously. Ability to ensure rigorous follow-up of files until their resolution. Excellent writing skills in French and English. Ability to self-train and quickly become autonomous on new tools and processes. Know-how Sense of customer service. Diplomacy and relational intelligence. Excellent stress management. Profile sought Bac +2 minimum in Real Estate, Management, Administration, Commerce, Finance/Accounting or equivalent field. Experience in rental management, invoicing, collection, administration or customer relations is highly appreciated.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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