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PERMANENT CONTRACT24 days ago

Learning & Development Officer at Filmhouse Cinemas Limited

Entreprise
Nigeria

Job Description

Learning & Development Officer at Filmhouse Cinemas Limited - April 27, 2026

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Learning & Development Officer at Filmhouse Cinemas Limited ⏲ Apr 27, 2026, 9:46 AM ⋕ View all HR & Recruitment Services jobs

Filmhouse Cinemas Limited is a dynamic film exhibition company. Our expertise are in the areas of: Cinema operations, management of sites, Ownership of sites, Consultancy for cinema development, Design Fit-out; Cinema project management, Film Distribution: Rights Acquisition, Booking into cinemas, and content development.

We are recruiting to fill the position below:

 

Job Title: Learning & Development Officer

Location:  Victoria Island, Lagos

Employment type: Full-time

Job Description

Move across assigned cinema locations to provide hands-on support and real-time coaching to teams.

Support Cinema Managers and Team Leads to translate training into daily operational behaviors.

Reinforce Filmhouse DNA, service culture, and brand standards through continuous engagement on the field.

Act as a trusted L&D partner to operations, supporting performance improvement at site level.

Ensure consistent execution of onboarding, refresher, and on-the-job training across all cinemas.

Work closely with the L&D Lead to provide field insights that inform learning design and improvements.

Support new cinema openings through on-ground training coordination and operational readiness. 

Champion and embed the Filmhouse culture, values, and service philosophy across all locations.

Ensure teams consistently deliver expected guest experience standards.

Conduct regular site visits to monitor adherence to guest service standards, operational processes, and compliance requirements.

Observe team performance to identify skill gaps, behavioral gaps, and service inconsistencies.

Evaluate the effectiveness of deployed learning interventions in real work environments.

Track and report trends in performance, recurring issues, and capability gaps across assigned locations.

Support the rollout of all learning programs, tools, and initiatives designed by the L&D function.

Qualifications

Relevant Bachelor’s Degree. NITAD, ACIPM ( Is an added advantage)

Minimum 1-3 years' experience as Trainer, Supervisor or Manager in the hospitality industry.

Experience in Cinema, hospitality, retail, Food & beverage, or service-based environment.

[Click the Apply button below to see the contact details]

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