Operations Manager

About WEDAC Microfinance Institution Limited WEDAC Microfinance Institution Limited is a licensed microfinance institution committed to empowering underserved communities through accessible financial services, particularly for women, smallholder farmers, entrepreneurs, and rural households. As part of its strategic growth agenda, WEDAC is strengthening its operational capacity and expanding its presence across the Arusha and Manyara regions. The institution is seeking a dynamic, experienced, and results-oriented Operations Manager to oversee daily operations, improve institutional performance, and lead its branch expansion strategy. Position Purpose The Operations Manager will provide strategic and operational leadership to ensure efficient service delivery, sustainable loan portfolio growth, effective risk management, and successful expansion into new markets. The successful candidate will play a central role in translating WEDAC’s growth strategy into measurable operational results. Key Responsibilities 1. Operational Leadership and Performance – Oversee daily microfinance operations across existing and new service locations. – Develop and implement operational plans aligned with the institution’s strategic objectives. – Establish efficient systems, procedures, and performance monitoring mechanisms. – Supervise field operations, loan administration, collections, and branch activities. – Improve staff productivity, operational efficiency, and customer service. 2. Branch Expansion and Business Growth – Lead the establishment and operationalization of WEDAC’s proposed branches in Mbulu, Dongobesh, and Katesh. – Develop practical branch rollout plans, staffing structures, budgets, and performance targets. – Identify business growth opportunities in underserved rural markets. – Drive customer acquisition, loan portfolio expansion, and market penetration. – Ensure new branches achieve operational efficiency and progress towards financial sustainability. – Develop strategies to reduce field operational costs while increasing customer outreach. 3. Loan Portfolio Management and Risk Control – Monitor portfolio quality, repayment performance, and delinquency trends. – Implement effective loan monitoring and recovery strategies. – Strengthen credit assessment, loan disbursement, and collection procedures. – Establish early-warning mechanisms to identify portfolio deterioration. – Ensure compliance with institutional credit policies and applicable Bank of Tanzania regulations. 4. Team Leadership and Capacity Development – Supervise and mentor branch officers, field officers, and operational teams. – Establish clear performance targets and accountability mechanisms. – Coordinate staff recruitment, training, deployment, and performance evaluations. – Promote a culture of integrity, teamwork, accountability, and results. 5. Operational Systems and Reporting – Strengthen the use of Management Information Systems (MIS) for loan tracking, reporting, and operational decision-making. – Ensure accurate and timely operational and loan portfolio reports. – Monitor branch budgets, operational expenditure, and productivity. – Provide regular performance analysis and recommendations to senior management. – Collaborate with Finance and other departments to strengthen internal controls. Required Qualifications Education – Bachelor’s degree in Finance, Accounting, Banking, Business Administration, Economics, or a related field. – A postgraduate qualification in Management, Finance, or Business Administration will be an added advantage. Professional Experience Candidates must demonstrate the following experience: – At least 10 years of relevant experience in microfinance, banking, or financial services. – A minimum of 5 years in an operational leadership or supervisory role. – Demonstrated experience managing loan portfolios, field operations, and branch performance. – Proven ability to lead business expansion, establish new branches, or manage decentralized operations. – Experience working with rural communities, women’s lending groups, and agricultural financing is highly desirable. Key Competencies The ideal candidate should demonstrate: – Strong operational leadership and execution skills. – Proven experience in loan portfolio growth and recovery. – Ability to establish and manage new branches. – Sound understanding of microfinance risk management. – Strong financial analysis and budgeting capabilities. – Experience managing geographically dispersed teams. – Proficiency in microfinance MIS and digital financial services. – Excellent communication and stakeholder management skills. – High integrity, accountability, and problem-solving ability. – Willingness to travel extensively within the Arusha and Manyara regions. What WEDAC Is Looking For WEDAC is seeking a leader who can build and grow the institution rather than simply maintain existing operations. The successful candidate should understand rural microfinance, identify growth opportunities, develop high-performing teams, improve loan repayment performance, and translate expansion plans into sustainable business operations.

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