Lodge People Operations Manager

We are recruiting on behalf of one of our clients operating in the hospitality and tourism sector in Tanzania. Our client is a well-established, owner-managed hospitality group operating a collection of boutique properties. The company is recognized for delivering authentic guest experiences, promoting sustainable tourism, supporting conservation initiatives, and fostering strong relationships with local communities. To support its continued growth, our client is seeking an experienced People Operations Manager to lead all human resources and people management functions across multiple hospitality properties. Job Summary: The People Operations Manager will oversee all HR and workforce administration activities across the organization. Acting as the primary link between management and employees, the successful candidate will ensure efficient recruitment, onboarding, employee relations, payroll administration, training, performance management, compliance, and staff welfare. This position plays a key role in attracting, developing, and retaining talent while ensuring operational departments remain adequately staffed and aligned with the company’s service standards and organizational culture. Key Responsibilities: Human Resources & Employee Management – Manage the full recruitment cycle (advertising, screening, interviewing, and reference checks). – Coordinate onboarding and induction programs. – Prepare employment contracts and HR documentation. – Maintain accurate and confidential employee records. – Support performance management and disciplinary processes. – Handle employee relations and conflict resolution. Workforce Planning – Develop and manage staff schedules and rosters. – Coordinate annual leave, sick leave, and employee absences. – Monitor staffing requirements based on operational needs. – Ensure compliance with labor regulations regarding working hours and leave. Payroll & HR Administration – Coordinate payroll preparation and verification. – Administer employee benefits and statutory deductions. – Maintain payroll records and support internal audits. – Ensure compliance with employment administration requirements. Training & Organizational Development – Coordinate employee training and development programs. – Facilitate onboarding and continuous learning initiatives. – Promote company culture, service excellence, and professional standards. – Foster a positive, collaborative, and inclusive work environment. Compliance, Health & Safety – Ensure compliance with labor legislation and internal policies. – Maintain disciplinary, incident, and training records. – Support employee welfare and workplace health & safety initiatives. – Organize safety awareness and emergency procedure training. Reporting & Operational Support – Prepare HR reports and workforce metrics. – Monitor attendance, turnover, recruitment, and training activities. – Collaborate with department managers on staffing needs. – Recommend improvements in workforce planning and employee engagement. Required Profile: Education: Bachelor’s Degree in Human Resources, Business Administration, Hospitality Management, or a related field. Experience: – Minimum 3 years of experience in Human Resources, People Operations in Hospitality or tourism (safari or remote-camp experience is a strong advantage). – Previous experience in hospitality, tourism, hotels, lodges, or camps is highly desirable. – Proven experience in recruitment, payroll administration, employee relations, and workforce planning. – Good knowledge of HR best practices and employment legislation. Technical Skills: – Strong organizational and administrative skills. – Excellent communication and interpersonal abilities. – Strong problem-solving and conflict-resolution skills. – High attention to detail and accuracy. – Proficiency in Microsoft Office Suite and HR management systems. Languages: – Fluent in spoken and written English (mandatory). – Knowledge of Swahili is a strong advantage. – Additional languages are considered an asset. Personal Qualities: – Professional, trustworthy, and discreet. – Fair and objective in decision-making. – Strong leadership and team management abilities. – Adaptable to dynamic operational environments. – Passionate about employee development and engagement. – Willing to work in remote or nature-based hospitality locations when required. What We Offer: – Opportunity to join a respected hospitality and tourism organization. – Direct collaboration with senior leadership. – Dynamic and multicultural working environment. – Professional development and career growth opportunities. – Competitive salary package based on experience and qualifications.

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