Sales Administration Officer

• Organize and ensure the administrative and operational management of customer orders, from the receipt of the request to the delivery of products and the follow-up of the payment of invoices.
• Ensure the interface between customers, internal services and external stakeholders to ensure the smooth running of the sales process.
• Ensure that products and services delivered comply with the requirements agreed with customers.
• Ensure the application of internal procedures and compliance of documents related to its activity.
• Contribute to customer satisfaction and loyalty through rigorous order tracking and regular communication.
• Participate in the continuous improvement of sales, delivery and billing processes.

Main duties

ORDER MANAGEMENT AND MONITORING & CUSTOMER RELATIONS

• Receive, verify, record and track customer purchase orders.
• Check the conformity of orders with quotations, prices in force, technical specifications, quantities and commercial conditions agreed.
• Ensure the availability of products and feasibility of requested deadlines before confirmation to the customer.
• Ensure the launch of production orders in collaboration with the planning team.
• Monitor the progress of orders and alert the services concerned in case of delay, break or production difficulty.
• Coordinate the preparation and delivery of products in accordance with customer requirements.

Other information

• Regularly inform customers of the status of their orders and any changes in deadlines.
• Monitor customer payments in collaboration with the Finance, Recovery and Commercial teams.
• Check, in coordination with Finance, the situation of outstanding customers and compliance with payment conditions before validation of orders.
• Manage stock of standard products, anticipate needs and contribute to the prevention of breakages.
• Evaluate the procurement needs of new products and services in coordination with relevant departments.

Education / Qualifications

• Regularly update information on sales, orders and customer needs to its hierarchy.

MANAGEMENT OF RELATIONS WITH INTERNAL AND EXTERNAL ACTORS

• Facilitate coordination between the various internal departments and external service providers in order to ensure the proper execution of sales.
• Maintain close collaboration with sales, production, planning, store, logistics and finance teams.
• Manage daily exchanges with customers by phone, email or meeting.
• Ensure the reliable transmission of information between customers and internal services.
• Provide customers with information about their orders, deliveries and business documents.
• Inform employees of applicable procedures and any changes validated by the Management.
• Participate in updating the procedures of the Sales Administration according to the instructions of the hierarchy.

ADMINISTRATIVE MANAGEMENT AND INVOICING

• Ensure compliance with the commercial and administrative procedures in force within the Company.
• Ensure availability, compliance and classification of the necessary documents at each stage of the sale.
• Check the consistency of purchase orders, delivery orders, invoices and other business documents.
• Ensure the administrative follow-up of the invoicing and the transmission of the necessary information to Finance.
• Track deliveries and ensure the availability of proofs of receipt of goods by customers.
• Ensure administrative follow-up of sales contracts and customer specifications.
• Ensure compliance with customer requirements related to products, customization, packaging and delivery.
• Record and track customer complaints in coordination with relevant departments until resolved.
• Ensure traceability and archiving of business documents in accordance with internal rules.

OTHER ACTIVITIES

• Track stock levels of standard products and identify risks of breakage or overstock.
• Prepare forecast needs based on recorded orders, sales histories and available business information.
• Coordinate with Production, Planning and Store the availability of products required for orders.
• Participate in supply planning and product tracking during manufacturing.
• Alert the hierarchy on the risks related to the unavailability of raw materials or finished products.

---

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]