AB
CONSEILLER CLIENT BILINGUE (Anglais - Français)
CDIabout 2 months ago
Job Description
Antananarivo
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
We recruit bilingual English-French client advisors to ensure the long distance customer relationship. You take care of customer requests in English and French, by phone or in writing. The position rotates on slots covering 24 hours a day and 7 days a week to ensure continuity of service.
Main duties
Your main role will be to be the privileged interlocutor of our customers. You will have the following tasks: Accompany prospects and customers in solving problems or providing information. Actively contribute to promoting our brand image and developing customer satisfaction. Manage claims effectively. ÊBe an ambassador of customer satisfaction! By what means? Incoming calls, emails, mails and potentially social media interactions. No phone prospecting!
Candidate profile
Fluent in French and English, both written and spoken. Excellent communication skills, organization, autonomy and positive attitude. Mastery of digital tools and evidence of a natural curiosity to adopt new technologies. Availability from Monday to Sunday on a 24-hour schedule.
Other information
At Concentrix, we make the promotion of our talents a priority. Here are the unique benefits we offer to recognize your contribution: Remuneration and benefits: A permanent contract of 40 hours per week. A variable remuneration according to your results. A complementary health insurance from your 6th month of integration Optimal working conditions: A full meal in the canteen for every day of presence A return transport provided by the company from 18h Additional family insurance
Education / Qualifications
Initial and continuous training A working environment that values the quality of life at work Prospects for professional development Concentrix Madagascar recruits: Bilingual English-French client advisor, CDI, in Antananarivo, Madagascar. Duties Your main role will be to be the privileged interlocutor of our customers. You will have the following tasks: Accompany prospects and customers in solving problems or providing information. Actively contribute to promoting our brand image and developing customer satisfaction. Manage claims effectively. ÊBe an ambassador of customer satisfaction! By what means? Incoming calls, emails, mails and potentially social media interactions. No phone prospecting! Candidate profile Fluent in French and English, both written and spoken. Excellent communication skills, organization, autonomy and positive attitude. Mastery of digital tools and evidence of a natural curiosity to adopt new technologies. Availability from Monday to Sunday on a 24-hour schedule.
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Bonjour, candidat. Pour ce poste mid-level chez Concentrix Madagascar, concentrez-vous sur deux ou trois réalisations chiffrées (ex. : progression de chiffre d’affaires). Si les compétences demandées dans l'annonce est demandée, montrez-la par un exemple d’adaptation terrain, pas juste une liste. Gardez le CV lisible, une page suffit. Bon courage.
Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.
Prospection et résultats — Votre nombre de nouveaux clients acquis et votre taux de conversion sont vos arguments les plus solides. Si vous opérez dans un secteur spécifique (FMCG, télécoms, pharma), montrez votre connaissance fine des distributeurs et acteurs locaux.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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