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SO

Head of claims

Société Générale Cameroun
📍 Douala 🇨🇲CDI🗓️ 10 days ago

Job Description

Douala
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Societe Generale Cameroon recruits a Claims Manager Douala.

Main duties

  • Dealing with On Us and Off Us claims within SLA deadlines; complying with each network’s timelines and rules to avoid financial losses.
  • Accompany demand management teams on requests from international networks.
  • Quickly detect and analyze fraud situations and alert the Fraud team.
  • Manage claims statistics, track KPIs, alert in case of malfunction and recommend improvements.

Education / Qualifications

  • Maintain expertise (training, new standards) and identify any identified risks. Deadline for applications: 31 October 2026.

Candidate profile

  • Bac+3 minimum in banking, finance, management science or related discipline

Experience

  • Minimum 2 years of experience in banking
  • Knowledge of payment products, fraud and security rules
  • EMV, Visa, Amex, Mastercard, UPI, GIMAC, GIM systems; tools Delta SI / Outlook interfaces
  • Notions of English
  • Rigor, responsiveness, analytical ability, sense of risk

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Expert Application Advice

Bonjour Société Générale Cameroun, je suis candidat pour ce poste. Mon parcours en Afrique m’a permis de maîtriser les compétences demandées dans l'annonce dans des contextes complexes. Je serais ravi d’échanger sur ma capacité à apporter des solutions adaptées à vos enjeux. Merci pour votre considération.

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

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  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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