Position: Application Manager (internship, full-time, no telework)
Company: Societe Generale Côte d’Ivoire – SGCI
Sector: Finance, Banks
Location: Abidjan
Main duties
The application manager ensures the proper functioning of applications on the affected perimeter, in accordance with the procedures and consistent with the needs expressed. It ensures a good handling of the solicitations of subsidiaries – incidents, anomalies, configuration requests, evolution requests, application support – on the perimeter of AFS applications under its responsibility, with the quality and time required. It applies the rules defined in the framework of pooling and convergence, as well as the rules of procedures defined in the framework of managerial supervision. He brings Run application expertise in the development of banking projects with SOL and the Testing Factory, contributing to the project carried out by SOL. It also ensures coordination with partners in case of need for specialized expertise: Sopra / Digital Factory & DEVOPS / SOL application managers.
Key responsibilities
The incumbent processes requests for service under the application management, with the assistance of the Technical and Operations Office teams if necessary. He analyzes the requests for services by requesting if necessary the subsidiary to obtain additional information, carries out the work by ensuring their completeness and quality by passing if necessary through a certification phase, informs of the successful completion of the work and verifies the conformity of the result, then ensures the post-realization follow-up.
He assists the subsidiary in the use of the applications, in relation to the correspondent SGABS of the subsidiary and the manager of application SOL / Digital Factory & DEVOPS. It manages the incidents and corrective maintenance, with if necessary the publisher (internal or external), the application manager SOL, the teams of SOLUTION, Testing Factory and the assistance of the teams of the operation and the technical office: analysis of the incidents and definition of the nature of the corrections (or actions) to implement; realization of the corrective actions when they do not require a correction of the application and after validation of the reference of the business line
He participates in the management of the deployment of new application solutions with the teams of SOL, Testing Factory and Digital Factory, according to the project and the organization defined: participation in the phases planned in the projects in order to deliver at the end of the chain the recipe of exploitability; participation in the implementation of the solutions (implementation of all actions of passage in production).
It applies the actions and strategies of mutualisation and convergence defined, applies the principles and rules of convergence in the management of the work and contributes to the overall improvement of the Banking Information System and satellite applications. It applies the rules of procedures defined in the framework of the Management Oversight on GA activity. It maintains the normative documentation, in particular that relating to settings and user guides, and regularly updates the guides following the changes of configuration, under the control of the referrer of the Business Line and / or the Service Manager GA.
Candidate profile
The candidate is a future baccalaureate graduate+5 from an engineering school or a university, MIAGE stream, Management Informatics, Management Sciences specialty Organization Management and Management Informatics. He is passionate about new computer and digital technologies and has a particular interest in the banking sector. Rigorous, responsive and creative, he has good analytical skills and a taste for challenge. He has a good knowledge of one or more application solutions of banking and e-money (including Amplitude Bank, PWC, ...), the activities of the bank at business level, process and organization, as well as an editorial capacity. Technically, he masters SQL and ITIL methodology.
Soft skills: Customer sense, rigor, ability to synthesize, team spirit, capacity for analysis, listening and communication.
Conditions: Full-time internship, without telecommuting, with a maximum of 2 years experience.
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