LU
TECHNICIEN INFORMATIQUE SENIOR (LEAD TECH SUPPORT)
Freelance6 days ago
Job Description
Antananarivo
Freelance
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
Candidate profile
We are looking for a N1/N2 IT Support Technician profile to support remote users and contribute to the proper functioning of the IT environment.
Other information
You will be the privileged interlocutor of employees to solve their IT incidents, ensure the proper functioning of their work environment and support them in using their digital tools. You will work on Windows, Microsoft 365, Active Directory, Intune, ticket management tools and IT equipment, in coordination with IT teams based in France. Attached to the IT support team, you will work in coordination with IT teams based in France to ensure effective assistance to employees spread over several sites.
- Level 1 and 2 user support
- Support requests by phone and via a ticket management tool
- Qualify, prioritize and diagnose IT incidents
- Resolve incidents remotely and accompany users to their resolution
- Escalate complex requests with specialized teams or service providers
- Track tickets and document interventions
- Management of workstations and office environment
- Support Windows 10/11 and Microsoft 365 environments: Outlook, Teams, OneDrive, SharePoint, and Office applications
- Participate in the management of Windows desktops and Android mobile devices via Microsoft Intune
- Remotely intervene on user workstations with TeamViewer or an equivalent tool
- Configure and troubleshoot printers, multifunctions and peripherals
- Solving problems related to printing and digitizing documents
- Support for business applications
- Make a first diagnosis of incidents related to business applications, mainly in SaaS mode
- Check access, user rights and possible malfunctions
- Transmit incidents to application teams or publishers when needed
- Telephony and network support
- Provide support for fixed telephony over IP and mobile telephony
- Diagnose connectivity incidents: LAN, Wi-Fi, IP addressing, DHCP and DNS
- Identify the probable cause of malfunctions and coordinate interventions with operators and service providers
- Account and access management
- Create and manage user accounts and security groups in Active Directory and Microsoft Entra ID
- Participate in the management of multi-factor authentication (MFA) and single sign-on (SSO)
- Strictly apply identity verification procedures before resetting a password or MFA
- Safety and continuous improvement
- Immediately report suspicious behavior to affected teams
- Drafting and updating technical procedures and resolution sheets
- Identify recurring incidents and propose improvements
- Participate in automating recurring tasks using PowerShell
- Participation in IT deployments
- Support users when deploying new applications or solutions
- Prepare accesses, assist users remotely and check the proper functioning of tools
- Monitor deployment operations across multiple sites
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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