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Automatically translated from French. View the original offer
Agent de Recouvrement Senior Bilingual (H/F)
Concentrix, an international company present in more than 70 countries, is recruiting a Bilingual Senior Collection Agent for its Abidjan site. Specialist in improving the customer experience and optimizing business processes, Concentrix supports companies in their transformation within an inclusive, collaborative and innovative environment.
Main duty
As a Senior Collection Agent, you will be responsible for managing accounts receivable, collecting receivables and resolving financial disputes, while ensuring a quality customer relationship.
Key responsibilities
Collection: prepare and submit debtor-related documents on client portals; perform accounting reconciliations on accounts receivable; prepare dispute reports and track corrective actions; resolve discrepancies and requests on accounts receivable; manage customer claims and escalate to relevant departments if necessary; process Salesforce queries and follow up with parties involved; participate in financial and internal audits; oversee accounts managed by third-party (law firms or collections companies) accounts to manage accounts receivable.
Application of payments: trace and confirm payments received; solve complex problems related to the application of funds (payment data analysis); allocate credits and payments "on account", and report unapplied payments; manage residual balances on accounts receivable; prepare debt write-off files and obtain necessary authorizations.
Management of direct debits: generate bank debit files; manage the processing of unpaid debits on customer accounts.
Administration of customer refunds: check and validate refund requests, submit for authorization, and process via the accounting department; update customers' bank details.
Various tasks: participate in the monthly and annual closing (preparation of financial reports); manage the withholding tax (withholding tax) and the monitoring of payment discrepancies; support the collection manager on one-off projects.
Technical skills
Advanced mastery of Excel, Word and Outlook. Strong accounting skills, rigor and attention to detail.
Profile required
Education: Bachelor with options Mathematics and Accounting (mandatory). Diploma/Certificate/DEUG in Accounting (an asset).
Experience: prior experience in collection, payment application or financial management. Knowledge of financial software and basic accounting principles. Ability to work under pressure with tight deadlines.
Languages: bilingual French/English (read, written, spoken).
Why join us?
Integrate an international group at the forefront of customer innovation. Benefit from a dynamic and inclusive work environment. Contribute to strategic projects at the heart of financial performance.
Workplace : VIC Abidjan – Plateau Immeuble Le Workshop, Neighborhood Indenié 6 rue des Sambas, Abidjan, Ivory Coast. Full time, without telecommuting, from 2 years to 5 years of experience.
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