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Automatically translated from French. View the original offer
Technical-commercial engineer ERP specialist
VEONE, a player in the IT and Internet sector Abidjan, recruits a technical-commercial engineer ERP specialist. Reporting to the Head of the Business Unit, you are the first person responsible for prospecting and developing the company’s customer portfolio. You work closely with all departments to conclude the best deals for the company.
Duties
You develop the customer portfolio in the national territory and sub-region, prospecting new customers and retaining existing customers. You analyze the needs and problems of the customer in order to make an optimal proposal, and you accompany him in his order taking as well as in the technical follow-up. You install or supervise the installation of ERPs, try them and ensure their commissioning at the customer. You participate in the commercial policy of the company: drawing up an offer, competitive intelligence, commercial action plans. Finally, you manage commercial disputes in relation to the client and the technical project team.
Commercial activities
You set up and execute a commercial action plan, conduct field and telephone surveys, and carry out technical demonstrations as well as presentations of ERP to decision makers and/or users for better decision-making. You answer business, functional and technical questions to reassure the customer in his decision making, and make phone and written reminders of prospects and customers.
Pre-sale activities
You understand the client’s needs and project challenges, conduct additional studies and investigations for a better understanding of the needs, and translate the specifications into detailed functional specifications. You ensure the feasibility and profitability of the project for the company, develop the technical proposal according to the specific needs of the customer and carry out the costing of the proposals in relation with all the departments concerned. You help to formalize the processes of response to tenders and collect administrative information (CV, DFE, diplomas, etc.) for the drafting of responses to tenders.
Strategic activities
You make the company’s offer credible by bringing your expertise on the development of new products or on the improvement of the existing product, develop the promotion of value-added services to customers and initiate new ideas in terms of presentation or demonstration to customers.
Monitoring activities
You ensure a technological watch on all market developments, carry out an economic and technological follow-up of competing solutions and participate in various events (trade shows, conferences, etc.) likely to enrich your knowledge of the market.
Candidate profile
You have a baccalaureate level training +3 or Bac +5: Bachelor or Master specialized ERP Management, master in an ICT discipline, diploma of ICT engineering school or business school diploma, with at least 3 years of experience in a similar position. An ERP certification (Odoo, Dolibarr or other) would be a plus, as would an Agile Scrum certification (CSM, PSM, etc.).
Know-how
You know how to define the commercial action plan and establish the tour plan (targeting, interlocutors and preparation of technical files), design a technical feasibility study, draw up a quote, negotiate a contract, draw up a sales contract, verify the conditions of completion of an order and monitor the performance of a technical service. You analyze sales results, determine corrective measures, intervene with a clientele of companies and communities or administration, and participate in the definition of a commercial and marketing strategy. You carry out a call for tenders, draw up specifications, analyze a response to a call for tenders, set up training actions, coordinate the activity of a technical team and conduct a commercial action.
Technical skills
You have functional and technical knowledge of Odoo and Dolibarr ERP, as well as a holistic knowledge of their main modules. You master the techniques of drafting calls for tenders and have advanced knowledge in prospecting techniques in the field and by telephone. You have expertise in digital transformation technologies, an understanding of the company’s overall strategy and competitive environment, and an excellent technical culture that allows you to easily integrate all technological developments in a market. You are proficient in technical English (read, written and spoken).
Professional skills
Pragmatism and mobility, strength of proposition and conviction, intellectual curiosity, ability to adapt, negotiation skills, relational qualities, writing skills, team spirit and initiative. You know how to work on several files in parallel and within tight deadlines, with a sense of listening and communication, organization and pedagogy.
Conditions
Full time, no telework. Experience from 2 to 5 years.
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