GE

Customer Relaunch & Dispute Management

Gethumancall
📍 AntananarivoCDI🗓️ 24 days ago

Job Description

Antananarivo
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

You have excellent telephone fluency, a sense of negotiation and you know how to get concrete commitments? Do you like challenges, diplomacy and solutions? Join a team where your tenacity and sense of organization make a difference!

Main duties

Monitor claims through outgoing calls and email reminders, obtain accurate payment commitments and contribute to the rapid resolution of disputes. Your main missions Carry out outgoing call campaigns with customers who are late for payment. Send reminders by e-mail according to established procedures. Obtaining specific commitments: payment date, confirmation of payment or proof of transfer. Manage objections with diplomacy and firmness. Identify the causes of unpaid invoices and any administrative or billing blockages. Collaborate with internal teams to resolve disputes. Ensure rigorous follow-up of files, payment promises and pending reminders. Update the CRM after each exchange and systematically trace the blockages encountered to the hierarchy. Comply with performance targets and recovery procedures.

Candidate profile

Excellent command of French, both orally and in writing. Very good elocution, impeccable spelling and clear writing. Proficiency in outgoing calls, negotiation and management of objections. Ability to obtain concrete commitments and conduct an effective exchange.

Other information

Good command of IT tools: Excel, Google Sheets, CRM and telephony software. Rigor, organization and perseverance. Diplomacy, assertiveness and resistance to stress. Responsiveness, team spirit and ability to quickly report any difficulty. Further information Your working conditions Working days: Monday to Friday. Working hours: from 10:00 to 19:00, Madagascar time. Public holidays: possible work according to operational needs. What will make the difference You know how to keep control of a call, manage objections without losing your composure and never leave a file unattended. Are you comfortable with the objectives and like to see concretely the results of your actions? Gethumancall recruits: Client Relaunch & Litigation Management, CDI, at Akoor DigueAntananarivo, Madagascar. Duties Monitor claims through outgoing calls and email reminders, obtain accurate payment commitments and contribute to the rapid resolution of disputes. Your main missions Carry out outgoing call campaigns with customers who are late for payment. Send reminders by e-mail according to established procedures. Obtaining specific commitments: payment date, confirmation of payment or proof of transfer. Manage objections with diplomacy and firmness. Identify the causes of unpaid invoices and any administrative or billing blockages. Collaborate with internal teams to resolve disputes. Ensure rigorous follow-up of files, payment promises and pending reminders. Update the CRM after each exchange and systematically trace the blockages encountered to the hierarchy. Comply with performance targets and recovery procedures. Candidate profile Excellent command of French, both orally and in writing. Very good elocution, impeccable spelling and clear writing. Proficiency in outgoing calls, negotiation and management of objections. Ability to obtain concrete commitments and conduct an effective exchange. Good command of IT tools: Excel, Google Sheets, CRM and telephony software. Rigor, organization and perseverance. Diplomacy, assertiveness and resistance to stress. Responsiveness, team spirit and ability to quickly report any difficulty.

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Expert Application Advice

Bonjour, votre offre chez Gethumancall correspond à mon profil commercial. Mon expérience inclut la gestion de portefeuilles clients et la négociation. Je suis particulièrement à l'aise avec Excel, un levier clé pour atteindre vos objectifs. Motivé à contribuer à votre croissance, je serais ravi d'échanger.

Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.

Prospection et résultats — Votre nombre de nouveaux clients acquis et votre taux de conversion sont vos arguments les plus solides. Si vous opérez dans un secteur spécifique (FMCG, télécoms, pharma), montrez votre connaissance fine des distributeurs et acteurs locaux.

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
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  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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