BI

Head of guarantees (warranty admin) (M/F)

BIA Group Guinée
📍 ConakryCDI🗓️ 12 days ago

Job Description

Conakry
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Location

BIA Group is active in the sale, rental and after-sales services of equipment for public works, mines, quarries and transport. The Guarantor (Warranty admin) is responsible for the management and follow-up of warranty claims. It ensures accurate, compliant and efficient handling of warranty files, while ensuring adequate claims management.

Responsibilities

  • Guarantee management: to ensure the proper management of claims with suppliers, process files for dealers and customers, meet OEM deadlines, ensure administrative management and evaluate claim reports.
  • Support Service: manage claims related to service contracts, ensure the execution and follow-up of improvement actions, assist the Technical Helpdesk, follow-up on Komcall files, support the Service Department and follow-up/closing work orders.

Candidate profile

Education / Qualifications

  • Minimum diploma level A2.
  • Good command of MS Office (Word, Excel, Outlook, PowerPoint).
  • Excellent communication skills in Dutch and English.

Experience

  • At least 2 years of experience in a similar function.
  • Mastery of SAP. Advantages: Permanent contract, competitive remuneration with benefits, development opportunities and continuing education. Candidate profile Minimum diploma level A2 Good command of Microsoft Office (Word, Excel, Outlook, PowerPoint) Excellent oral and written communication skills in Dutch and English Minimum of two (2) years experience in a similar function Knowledge and control of the SAP system

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Expert Application Advice

Pour ce poste senior chez BIA Group Guinée, mettez en avant votre capacité à optimiser des processus complexes. Citez votre maîtrise de SAP comme un atout concret pour gagner en efficacité. Montrez aussi votre aisance à former des équipes et à gérer des projets transverses.

Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.

Efficacité et discrétion — Quantifiez votre valeur ajoutée : correspondances traitées par semaine, budget de fonctionnement géré, événements organisés. La discrétion se prouve par vos références — assurez-vous qu'elles sont joignables et positives.

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Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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