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Automatically translated from French. View the original offer
SIRIUS FINANCE, microfinance institution engaged in the financing and support of individuals, entrepreneurs and SMEs, recruits a Operations Manager having a strong experience in the microfinance sector, in order to effectively manage and develop its operating activities.
Main duty
Under the responsibility of the General Management, the Operations Manager is responsible for managing all operational activities of the institution. He/she ensures the commercial development, the monitoring of the performance of agencies and teams, the quality of the credit portfolio and the control of operational risks. An excellent knowledge of the operation of microfinance institutions and a proven track record in managing credit and recovery operations are essential.
Key responsibilities
Management of operating activities
The incumbent of the pilot position and coordinates the activities of agencies and operations teams. He/she defines and monitors production, collection, credit and profitability objectives, implements action plans to achieve the objectives set, analyses performance and puts in place the necessary corrective actions. He/she also ensures strict compliance with internal procedures and policies.
Management of the credit portfolio
He/she oversees the quality and growth of the credit portfolio, monitors portfolio and risk indicators on a daily basis, including RAP, and oversees collection and management activities. He/she implements effective strategies for the prevention and reduction of outstanding debts and ensures compliance with credit policies and granting procedures.
Business development
The Operations Manager develops the client portfolio and increases the production of credits. He/she identifies new business opportunities, develops credit, savings and other financial products activities, implements customer loyalty actions and ensures an active commercial presence on the ground.
Management
He/she supervises, motivates and evaluates operating teams, sets individual and collective objectives, monitors employee performance and supports teams in improving their productivity. He/she also organises training and skills-building activities.
Reporting and control
The incumbent of the position prepares dashboards and periodic operating reports, presents to the General Management the results, deviations and action plans, ensures the monitoring of key performance indicators and ensures the proper application of procedures as well as the control of operational risks.
Candidate profile
Education: Bac+3 to Bac+5 in Banking, Microfinance, Finance, Management, Economics, Trade or similar field.
Professional experience: minimum 7 years of professional experience, including a strong proven experience in the microfinance sector. Significant experience in a position of responsibility in a microfinance institution is required, as well as proven experience in the management of operating activities, credit portfolio management, recovery and team management. Experience in the supervision of several agencies or service points is a major asset. A good knowledge of the realities of the microfinance market in Côte d’Ivoire is also expected.
Skills sought
The candidate must have an excellent command of microfinance professions, a solid experience in credit portfolio management and development, as well as a good command of the techniques of analysis and monitoring of the portfolio. Practical experience in monitoring RAP and credit risk indicators, expertise in collection and management of unpaid invoices and proven experience in the management of commercial and operational teams are essential. The profile must also demonstrate a strong focus on results and performance, strong analytical, decision and problem-solving capabilities, excellent mastery of Excel and reporting tools, as well as a good ability to work under pressure and achieve ambitious goals.
Personal qualities
We are looking for a professional who is rigorous and honest, dynamic and strongly results-oriented, with natural leadership, autonomy and strong propositions. The person must have excellent business sense, be able to make decisions and take responsibility, have good communication and negotiation skills, and be sensitive to quality of service and customer satisfaction.
Application files
Candidates are requested to send a CV and a cover letter to the address (visible address once connected) specifying the mention "Candidature for the position of Operations Manager". Only successful candidates will be
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