🇫🇷 Voir en Français
PERMANENT CONTRACTabout 1 month ago

Support Centre Agent

beBee
South Africa

Job Description

Support Centre Agent - SpesNet Group | BeBee Support Centre Agent Customer Service SpesNet Group Centurion , South Africa Today Until 2026/07/06 Full time Job description Position Overview: To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times. Reports to: Support Centre Team Leader Experience: Minimum of 1 year’s VeriClaim Experience. Previous experience working in a Support Centre environment will be an advantage. Essential Job Functions: Manage large amounts of inbound and outbound calls. Manage large volumes of tickets within set time frames. Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives. Evaluate concerns of the customers and provide logical workable solutions. Escalate issues to relevant department, for further investigation, where needed. Build sustainable relationships and engage customers by going the extra mile. Meet induvial and team qualitative and quantitative targets. Document all call and ticket information according to standard operating procedures. Manage after hour emergency queries on a rotation basis. Skills and Functional Requirements: Understanding and working knowledge of functionalities on VeriClaim. Customer focused ability to build customer relations. General knowledge of Microsoft, Word and Excel. Excellent command of spoken and written English. Knowledge of the Private Medical Aid industry. Excellent communication skills verbal and written. Excellent Telephone and email etiquette. Detail orientated. Highly motivated and enthusiastic and able to work in a team. Credit Control experience will be an advantage. ¿Te interesa este puesto? Related Support Centre Agent jobs 45 listings SpesNet Group

Job Details

  • Country : Afrique du Sud
  • Contract Type : Permanent Contract

Job Details

  • Country : Afrique du Sud

  • Contract Type : Permanent Contract

Expert Application Advice

Technical proficiency — beBee expects hands-on mastery of Excel. Don't just list them: describe a concrete project where you used them and the outcome delivered.

Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.

Targeted application — Align your CV to this offer's exact keywords and back every claimed skill with a concrete example. A cover letter showing you understand the specific challenges of this role consistently makes the difference.

🎯 Make your application ATS-ready

ATS (Applicant Tracking Systems) are the software recruiters use to automatically filter CVs before any human reads them. Our CV builder is specifically designed to pass these filters — and it takes under 3 minutes.

Create my ATS CV →
Career advice powered by Taf4All

Ready to apply?

Create Your Professional CV

Safety Reminder

Never pay money to get an interview. Taf4All will never contact you to request application fees.

You might also be interested in

BE

Call Centre Agent

beBeeSouth Africa

Call Centre Agent chez beBee à South Africa.

CDI
25 days ago
AP

Call Centre Agent

Apply NowSouth Africa

Call Centre Agent chez Apply Now à South Africa.

Freelance
about 2 months ago