CDI13 days ago

Support Manager

Careers24
South Africa

Job Description

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  • 3 Support Manager Jobs Support Manager Durbanville Job Type: Permanent Posted: 07 May 2026
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  • 5 Days left Laravel Developer Durbanville Job Type: Permanent Posted: 15 May 2026
  • 19 Days left Salary: Market Related Job Type: Permanent Sectors: IT Reference: CPT001106/MM Apply before Jun 14 2026 | 21 Days left External Application Vacancy Details Employer: West Coast Personnel

Expérience

A fast-paced software company is looking for an experienced Support Manager to lead and coordinate its customer support operations team. This is a leadership-focused role suited to someone who thrives in a customer-centric operational environment — managing people, improving service delivery, handling escalations, and ensuring customers receive professional and efficient support.We are specifically looking for someone with strong support operations and team management experience, rather than a pure software development or engineering background. Key Responsibilities: Team & People Management Lead, mentor, and motivate the support team Manage team performance, scheduling, and after-hours support coverage Drive accountability, professionalism, and excellent customer service Coach team members and support ongoing development Customer Support Operations Oversee daily Helpdesk and customer support activities Ensure support tickets and customer queries are resolved within agreed service levels Handle escalations and manage high-priority customer issues Improve communication standards and customer satisfaction Operational Support & Service Delivery Improve support processes and operational workflows Monitor support trends and identify areas for improvement Maintain support procedures and documentation Work closely with internal teams to ensure smooth service delivery Customer Relationship Management Build strong customer relationships Act as the key point of

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Expert Application Advice

Opportunité tech en Afrique — Les profils Support Manager sont parmi les plus recherchés sur le continent. Ce poste chez Careers24 à Afrique du Sud vous expose à des projets à fort impact, avec des équipes qui adoptent rapidement les standards internationaux (CI/CD, cloud, agile).

Stack & employabilité — Mettez en avant vos compétences techniques avec des exemples concrets : projets livrés, technologies maîtrisées, contributions open-source ou GitHub actif. Les recruteurs tech regardent le code avant le diplôme.

Comment maximiser vos chances — Adaptez votre CV au vocabulaire de l'offre. Incluez des métriques réelles (délais tenus, bugs réduits, performance améliorée). Un portfolio ou des liens vers vos réalisations font la différence.

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