CDI15 days ago

Call Centre Agent

beBee
South Africa

Job Description

Call Centre Agent - Route Management | BeBee Back Call Centre Agent

Technology

Route Management Johannesburg , South Africa Today Until 2026/07/15 Full time Save Apply now Adapt my CV to this job

Job description Job description

Answering distress calls from drivers experiencing breakdowns Gathering essential detail: location,m vehicle type, symptoms of the issue, etc. Assessing the urgency and safety of the situation (e.g. stranded on the highway) Dsipatching breakdown technicians. Using GPS and mapping tools to locate the neatest available assistance Liaising with third-party recovery providers when needed. Keeping callers calm and safe while waiting for help. Offering estimated time of arrival and regular updates Logging call detail accurately in the system Checking on service completion and customer satisfaction. Requirements Valid Grade 12 certificate. Computer literate (Excel and Syspro) Experience in a similar service role. Mechanical background will be advantageous. Previous call center experience will be advantageous.

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Route Management

Automotive 8,816 listings

Job Details

  • Country : Afrique du Sud

  • Contract Type : CDI

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Technical proficiency — beBee expects hands-on mastery of Excel. Don't just list them: describe a concrete project where you used them and the outcome delivered.

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