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Automatically translated from French. View the original offer
We are looking for a quality manager to manage the quality management system of our BPO and front office business. The position covers the structuring, implementation and maintenance of ISO certification processes. You define the quality policy related to production in coordination with management, and you ensure its application in the field. You supervise the quality teams and follow the associated performance indicators.
Implement, structure and manage the quality management system to obtain ISO certifications Ensure the maintenance and continuous improvement of the quality management system over time Develop and implement the quality policy related to BPO production and front office, in coordination with management Ensure the application of the quality policy on all activities Ensure the achievement and maintenance of quality performance indicators (KPIs) Identify customer needs and define, implement and apply the appropriate procedures Supervise quality activities and supervise associated teams
Holder of a university degree
Strong experience in the field of quality Proven competence in the implementation of certification procedures In-depth knowledge of ISO standards Competence in the analysis and evaluation of quality results Language level: C1 Rigor and reliability Autonomy and strength of proposal Strong capacity for analysis, organization, method and proactivity Excellent relational skills and a sense of pedagogy Nacre Solutions recruits: Quality Manager, CDI, at Ivandry AlarobiaAntananarivo, Madagascar. Duties Establish, structure and manage the quality management system in order to obtain ISO certifications Ensure the maintenance and continuous improvement of the quality management system over time Develop and implement the quality policy related to BPO production and front office, in coordination with the management Ensure the application of the quality policy on all activities Ensure the achievement and maintenance of the quality performance indicators (KPIs) Identify the associated quality needs and define the relevant activities Candidate profile Holder of a university degree Strong experience in the field of quality Demonstrated competence in the implementation of certification procedures In-depth knowledge of ISO standards Competence in analysis and evaluation of quality results Language level: C1 Rigor and reliability Autonomy and strength of proposal Strong capacity for analysis, organization, method and proactivity Excellent interpersonal skills and sense of pedagogy
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💼 Expérience Vows disposed d’one experience solid Dans la mile en sure et LE pilotage d’un System de Management de la Quality . Integral Notre equip et contributed achievement à one démarche structure, oriented very l’amelioration continue et LE development de Notre system quality, AU (suggestion limit reached) d’(sug
📋 Missions principales Job Title Responsable Qualité (F/H) – Antananarivo Rejoignez une équipe dédiée à l’excellence de la relation client . Qui sommes nous . Concentrix est une entreprise internationale implantée dans plus de 70 pays. Spécialistes de l’amélioration de l’expérience client et de l’optimisation des proc
📋 Missions principales Job Title Responsable Qualité (F/H) – Antananarivo Rejoignez une équipe dédiée à l’excellence de la relation client . Qui sommes nous . Concentrix est une entreprise internationale implantée dans plus de 70 pays. Spécialistes de l’amélioration de l’expérience client et de l’optimisation des proc
📋 Missions principales Job Title Responsable Qualité (F/H) – Antananarivo Rejoignez une équipe dédiée à l’excellence de la relation client . Qui sommes nous . Concentrix est une entreprise internationale implantée dans plus de 70 pays. Spécialistes de l’amélioration de l’expérience client et de l’optimisation des proc