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Automatically translated from French. View the original offer
We recruit on behalf of a company specialized in trade and service based in guinee:
Bac training+3 in Computer Science, Networks, Telecommunications or equivalent, with a minimum experience of 2 years, ideally in geolocation, telematics or web platform administration.
Provide the technical interface with the Geo4net partner (incidents, updates, account cleaning) Enable, create, set up, and disable customer accounts and cases only on the basis of a validated contract Manage user access and passwords, and ensure platform security Make the reconciliation between the boxes present on the platforms and the customer portfolio of the company every month Provide accounting with the list of billable boxes for each period Change the configuration at the request of the customer or in case of malfunction, and record each intervention in the register Disinstall and recover cases from outgoing customers within a maximum of 15 days after the end of the contract Set up GPS boxes before installation (insertion and configuration of the SIM card (APN), address and port of the server, frequency of rising positions, alerts (speed, zones, engine shutdown, battery) Test each case and check its good lift on the platform before handing over to the customer Respond to technical requests from customers and train users on the platform
Identify inactive or late customers and inform accounting and management Contribute to the loyalty and development of the GPS portfolio Keep the case register up-to-date (IMEI, SIM card, vehicle, customer, installation date, status) Send a monthly report to the General Management (number of active boxes, new customers, outgoing customers, recovered boxes, anomalies detected) Skills sought
Proven Experiences as a GPS Platform Manager Good command of web tracking platforms and configuration of GPS boxes (SMS commands, configuration software) Good concept in GSM/GPS networks and M2M SIM cards Good communication with customers and a team spirit Rigorous, responsible, motivated and a sense of organization Ability to diagnose and resolve failures Perfect mastery of office tools (Excel, Word and PowerPoint) Mastery of French and English is an asset Please
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