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OVERVIEW Wave Mobile Money Inc. is a financial technology company working to make Africa the first cashless continent by providing accessible, affordable, and reliable financial services. Since launching its mobile money app in Senegal in 2017, Wave has expanded to serve millions of users across several African countries. Wave is seeking a resourceful and results-driven Agent Liquidity Lead to manage agent liquidity and cash operations in Malawi. The successful candidate will ensure that agents have sufficient cash and electronic money to meet customer needs while maintaining cost-effective operations, strong security standards, and compliance with service-level agreements. JOB TYPE: Full Time (Permanent) Date Posted: Wednesday, 21st October 2026 Application Deadline: Saturday, 31st October 2026 Duty Station: Lilongwe, Malawi, with frequent travel to upcountry locations JOB SUMMARY The Agent Liquidity Lead will oversee liquidity management across Wave’s agent network in Malawi. The role involves coordinating agent rebalancing, bank cash collections, cash-in-transit operations, and the management of premium agencies and premium master agents. The successful candidate will also lead a field-based team, develop liquidity strategies and operational processes, monitor liquidity nationwide, and identify innovative solutions to minimise liquidity challenges. The role requires strong leadership, analytical ability, relationship management, and a commitment to security and operational excellence. Work Authorisation: Applicants must be authorised to work in Malawi. KEY RESPONSIBILITIES Manage liquidity across the national agent network, minimising liquidity shortages and ensuring effective agent rebalancing. Coordinate cash collections from banks and other cash movement operations to maintain adequate liquidity at agent points. Oversee cash-in-transit firms and ensure compliance with service-level agreements (SLAs) and operational requirements. Coordinate the establishment, maintenance, and staffing of premium agencies and premium master agents. Build, lead, and manage a skilled field-based team capable of supporting Wave’s growing operations. Develop the team structures, policies, processes, and strategies required to meet agent liquidity needs. Monitor liquidity levels nationwide and identify priority areas requiring intervention. Identify and implement innovative solutions, projects, processes, and tools to improve liquidity operations. Contribute expert input to policy reviews and operational process documentation. Lead knowledge-sharing and transfer sessions with operations teams in other Wave countries. Enforce security standards and procedures and promptly report any operational or security challenges. Perform other duties assigned by the line manager.
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🎯 Responsabilités Our mission We re making Africa the first cashless continent. In 2017, over half the population in Sub Saharan Africa had no bank account. That s for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are f
🛠️ Compétences requises The Lead Generation and Management Officer is responsible for identifying, attracting, qualifying, and managing prospective customers to support business growth. The officer develops and implements lead generation strategies, maintains an organized customer database, nurtures leads through the
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