Dispatch Supervisor

Responsabilités

About Dalbit Dalbit is a progressive, customer-centric petroleum supply company offering comprehensive energy solutions. The company has extensive expertise in the wholesale distribution and storage of petroleum products across Eastern, Central and Southern Africa. Job Purpose Reporting to the Depot Manager, the Dispatch Supervisor will be responsible for the safe, accurate and efficient loading and dispatch of petroleum products to customers through the depot’s six-bay loading gantry. The role manages a throughput of up to 90 road tankers per day across two operational shifts. The successful candidate will oversee all gantry operations, including truck movements, product loading, meter ticket issuance, truck sealing and dispatch documentation. They will ensure that every truck leaves the depot with the correct product and quantity, complete and accurate paperwork, and compliance with Tanzania Revenue Authority (TRA) and Energy and Water Utilities Regulatory Authority (EWURA) requirements. The Dispatch Supervisor will directly manage Dispatch Clerks and Product Loaders, maintain the dispatch register, coordinate with the Customer Experience Representative on loading authorities, and provide end-of-shift dispatch figures to the Stock Reconciliation Officer for daily reconciliation. Key Responsibilities 1. Loading and Dispatch Operations – Oversee the safe, accurate and efficient loading and dispatch of petroleum products through the six-bay loading gantry across two operational shifts. – Manage throughput of up to 90 road tankers per day, coordinating truck movements and bay allocation to minimise turnaround time and congestion. – Ensure every truck is loaded with the correct product and quantity and is properly sealed before leaving the depot. – Oversee meter ticket issuance and ensure loading equipment is operated correctly and remains within calibration requirements. – Maintain a safe, orderly and secure loading area for staff, drivers and contractors. – Coordinate with hauliers and transporters to ensure smooth scheduling and timely dispatch of customer orders. 2. Health, Safety and Environmental Compliance – Ensure all gantry and dispatch activities comply with Health, Safety, Security and Environment (HSSE) standards, permit-to-work systems and standard operating procedures. – Enforce safe loading practices, including earthing and bonding, overfill prevention, personal protective equipment (PPE) compliance and emergency-response readiness at the gantry. – Ensure dispatch operations comply with applicable TRA and EWURA requirements. – Identify and resolve dispatch-related compliance issues promptly. – Ensure all loading and dispatch activities are conducted safely and in accordance with established procedures. 3. Dispatch Documentation and Stock Reconciliation – Ensure complete and accurate dispatch documentation accompanies every load and complies with TRA and EWURA requirements. – Maintain the dispatch register and ensure all loadings are correctly recorded and reconciled. – Verify loading authorities and release documentation before dispatch to prevent unauthorised or incorrect loadings. – Provide accurate end-of-shift dispatch figures to the Stock Reconciliation Officer for daily reconciliation. – Ensure meter tickets and other dispatch records accurately reflect the product and quantity loaded. 4. Customer Service and Coordination – Liaise with the Customer Experience Representative regarding loading authorities, order priorities and customer requirements. – Coordinate with hauliers and transporters to facilitate efficient scheduling and timely delivery of customer orders. – Resolve loading delays, documentation queries and dispatch issues promptly and professionally. – Support reliable and responsive service delivery to ensure customers consistently receive the correct products on time. 5. Team Supervision and Performance Management – Directly manage and supervise Product Loaders and Dispatch Clerks across operational shifts. – Allocate duties, establish operational standards and verify that all loading and dispatch activities are completed safely and accurately. – Coach, mentor and develop dispatch team members to strengthen their capabilities and promote a strong safety culture. – Manage team attendance, shift scheduling and performance in accordance with company policies and procedures. Education and Experience Requirements Applicants should meet the following requirements: – Bachelor’s degree in a relevant field, such as Logistics, Supply Chain Management, Operations or a technical discipline. – At least five years of experience in petroleum depot loading and dispatch or bulk logistics operations, including supervisory experience. – Hands-on experience with loading gantries, road-tanker loading operations and dispatch documentation. – Working knowledge of dispatch, Enterprise Resource Planning (ERP) and metering systems. – Good knowledge of TRA and EWURA dispatch and documentation requirements. – Good knowledge of safe loading practices and HSSE standards applicable to loading gantries. – Understanding of stock movement and reconciliation principles. – A recognised Health, Safety and Environment qualification, such as NEBOSH or IOSH, will be an added advantage.

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