FO
Conseiller client expérimenté en centre auto
CDIabout 2 months ago
Job Description
Antananarivo
CDI
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Automatically translated from French. View the original offer
Manage customer calls, identify their needs, provide appropriate responses and offer the appropriate products or services. Process requests, complaints and file follow-ups, update management tools, and guarantee customer satisfaction in compliance with defined procedures and objectives.
Main duties
Respond to customer calls with professionalism and courtesy Identifying needs, providing a response, offering services and adapted products
Other information
Inform, advise and guide clients according to their request Process inquiries, complaints or file follow-ups
Education / Qualifications
Update information in management tools Ensure customer satisfaction and contribute to quality of service Comply with internal procedures and defined objectives
Candidate profile
Experience
You have a first experience in customer relations in the call center. You have a solid experience in car center on a position of customer advisor, You have excellent telephone fluency and good speech You are attentive, patient, responsive and solution oriented You know how to manage your stress and process multiple requests efficiently You are comfortable with computer tools An experience in incoming and/or outgoing calls is a plus Foundever Madagascar recruits: Experienced customer advisor in auto center, CDI, at AndohatapenakaAntananarivo, Madagascar. Duties Respond to customer calls with professionalism and courtesy Identify needs, provide a response, offer services and adapted products Inform, advise and guide customers according to their request Deal with requests for information, complaints or follow-ups of file Update information in management tools Ensure customer satisfaction and contribute to the quality of service Respect internal procedures and defined objectives Candidate profile You have a first experience in customer relations in the call center. You have a solid experience in an auto center as a customer advisor, you have excellent telephone fluency and a good speech You are attentive, patient, responsive and solution-oriented You know how to manage your stress and deal with several requests efficiently You are comfortable with IT tools An experience in incoming and / or outgoing calls is a plus
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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