Key user (M/F)

AGL — Africa Global Logistics

📍 ConakryCDD🗓️ 14 days ago

Job Description

Conakry

CDD

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Automatically translated from French. View the original offer

Education / Qualifications

Function: INFORMATION SYSTEMS/ SUPPORT Type of contract: CDD Job description: As part of the DRIVE 2030 strategic program, AGL is deploying a new Transport Management System (TMS) designed to digitize and harmonize business processes. The Key User plays a central role in the success of the deployment. A real relay between project teams and end users, it supports the testing, training, start-up and support phases to ensure effective adoption of the solution. Beyond deployment, it contributes to the continuous improvement of the system and the support of users in their daily activities. Main duty Provide local support to end users, participate in the validation of the solution and provide first-level functional support throughout the DRIVE 2030 project and after it is put into production.

Responsibilities

1. Participation in the preparation of the project Accompany the Local Deployment Manager in collecting the data necessary for the project. Contribute to the identification of the country's specific needs. Participate in the definition of business test scenarios with project teams. Represent local operational needs and constraints.
1. Tests and validation of the solution Actively participate in the testing and validation phases. Run business test scenarios. Verify the solution’s compliance with operational needs. Identify, document and track anomalies. Ensure accurate reporting of test results. Validate the solution before it goes into production.
1. Support for training Assist deployment teams with user training. Provide local support to participants. Answer functional questions from users. Facilitate the appropriation of new processes and tools. Identify additional training needs.
1. Preparation of the Go-Live Verify that all users have the necessary access to DRIVE. Participate in preparatory activities for production. Accompany the Local Deployment Manager in rocking operations.
1. Go-Live and Hypercare support Provide level 1 functional support to end users. Answer questions and solve simple incidents. Support teams in the daily use of the solution. Escalate complex incidents to project teams or Deployment Officers. Ensure proper use of support and ticketing tools.
1. Continuous Improvement and Run Support Provide functional support in close proximity after the Hypercare phase. Participate in the testing of new versions of the solution. Contribute to the continuous improvement of processes. Accompany users during functional evolutions of the system. Share field feedback with the project teams.

Candidate profile

Education Bac+2 to Bac+5 in Logistics, Transport, Finance, Management, Trade or equivalent field.

Experience

Significant experience in the relevant business operations. Good control of operational and/or financial processes. Experience in a digital transformation project is an asset. Technical skills Good knowledge of Transport, Logistics or Finance activities. Available throughout the duration of the project and beyond Hypercare. Strong proximity to end users and field operations. Ability to become a business referent on its perimeter. Ability to work with local and international teams. French or English fluent. Are you recognized for your business expertise? Become a DRIVE 2030 Key User and support your colleagues in the digital transformation of AGL. Your field experience is essential to building the operations of tomorrow. Minimum level of study required: Master or equivalent

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