The maître d'hôtel occupies a central function within the establishment: as a true conductor, it steers the commercial strategy, supervises teams and guarantees financial profitability while ensuring customer satisfaction.
Management and management of teams
It recruits, trains and motivates reception staff, housekeeping, catering and technical staff. He organizes the work and establishes the schedules in order to ensure a continuous service 24/24, and federates the teams around the quality standards of the establishment.
Financial and administrative management
It controls the budget of the hotel, whether it is turnover, margins or operating costs. It sets room rates in conjunction with the Yield Manager, to optimize prices according to seasonality and occupancy rate. He also oversees accounting, purchasing, inventory management and supplier relations.
Customer relationship and quality
It guarantees the excellence of service and compliance with hygiene and safety standards. It handles customer complaints and manages crisis situations, whether they are technical problems or difficult customers. It analyzes customer reviews published on online platforms in order to continuously improve the services.
Business Development and Marketing
It defines the commercial strategy intended to attract new clientele, individuals, companies or seminars. He oversees the hotel’s communication and visibility on booking platforms such as Booking or Expedia. Finally, he represents the establishment at professional events or with local authorities.
Required qualifications for this position
The position requires strong leadership and management skills, a keen sense of service and excellent interpersonal skills. It also requires a good resistance to stress and a high availability, the schedules being often shifted, with weekends and holidays worked.
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