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Teamsmart Groupe S.A is looking for a Finance & Administration Officer
CDI27 days ago
Job Description
Buea
CDI
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About the Company Teamsmart Groupe S.A is expanding operations and is actively recruiting talented professionals to support its growth initiatives. Position Overview We are seeking a dedicated Customer Service Officer to join the TAARA Mobility Platform team in Cameroon. As part of our founding team, you will play a critical role in delivering exceptional support during our commercial expansion across the South West Region. Job Details
Localisation
Location: Buea and Limbe, South West Region, Cameroon Employment Type: Full-Time Probation Period: Six (6) months Available Positions: 1 Customer Service Officer role (part of 6 founding positions) Role Objective Provide comprehensive customer support to both platform users and drivers while maintaining high satisfaction standards and ensuring timely resolution of all service-related concerns. Key Responsibilities Address customer and driver questions via telephone, messaging applications, and digital platforms Register, track, and resolve complaints according to designated procedures Maintain detailed records and documentation of all customer interactions Escalate unresolved issues to senior management when necessary Monitor online reviews and social media channels to identify service feedback Contribute to driver support initiatives and relay feedback to recruitment personnel Facilitate welcome communications and onboarding assistance for new users and organizational clients
Higher National Diploma (HND) or Bachelor's Degree in any field Strong verbal and written proficiency in English Demonstrated patience, compassion, and problem-solving orientation Familiarity with messaging platforms, telephone communication, and basic customer relationship management systems Previous background in customer support, guest relations, or
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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