IN

English-speaking Customer Services Assistant (EN/FR)

Innova
📍 AntananarivoCDI🗓️ about 1 month ago

Job Description

Antananarivo
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Do you have a sense of service, an excellent command of English and a taste for a job well done? In-Nova is looking for a motivated and organized Assistant to support our teams on a daily basis!

Main duties

Customer support: Handle customer calls and requests (EN/FR) with responsiveness and professionalism. Coordination & Admin: Provide support to operational teams and HR (tracking files, administrative management). Digital Marketing: Participate in the management of social networks and monitoring KPIs. Optimization: Use digital tools to facilitate internal communication and productivity.

Candidate profile

Languages: Bilingual English / French (oral and written).

Experience

Experience: Min. 1 year in customer service or digital marketing.

Education / Qualifications

Diploma: Bac+3 (Bachelor’s Degree) in Communication, Marketing or Related Field. Availability: Able to work in shifts at night (until 4am) — 40h/week. Strengths: Proficiency with digital tools, organization, proactivity and team spirit. Innova recruits: Assistant Services to Anglophone Clients (EN/FR) , CDI, at IvandryAntananarivo, Madagascar. Expected profile: Bac+3 minimum. Duties Customer support: Handle customer calls and requests (EN/FR) with responsiveness and professionalism. Coordination & Admin: Provide support to operational teams and HR (tracking files, administrative management). Digital Marketing: Participate in the management of social networks and monitoring KPIs. Optimization: Use digital tools to facilitate internal communication and productivity. Candidate profile Languages: Bilingual English / French (oral and written). Experience: Min. 1 year in customer service or digital marketing. Diploma: Bac+3 (Bachelor’s Degree) in Communication, Marketing or Related Field. Availability: Able to work in shifts at night (until 4am) — 40h/week. Strengths: Proficiency with digital tools, organization, proactivity and team spirit.

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Expert Application Advice

Bonjour Innova, je suis très motivé(e) par ce poste junior. Mon adaptabilité et ma rigueur me permettent de maîtriser rapidement les compétences demandées dans l'annonce. J’aimerais apporter mon énergie et apprendre à vos côtés.

Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.

Prospection et résultats — Votre nombre de nouveaux clients acquis et votre taux de conversion sont vos arguments les plus solides. Si vous opérez dans un secteur spécifique (FMCG, télécoms, pharma), montrez votre connaissance fine des distributeurs et acteurs locaux.

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Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
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  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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