Central Customer Manager

Job description

WE ARE RECRUITING –

CUSTOMER MANAGERÈLE CENTRAL (H/F) As part of a recruitment for one of our Customers, we are looking for a Central Customer Manager (M/F). Attached to the General Management, you will have for mission to manage the business activities, customer management and recovery, while ensuring the coordination and support of

Responsibilities

teams in the different areas of intervention. Your main responsibilities:

• Drive and track business objectives by area and team;
• Supervise collection activities and monitor the progress of debts and unpaid debts;
• Coach, coordinate and evaluate client supervision teams;
• Analyze performance and implement corrective actions;

Main duties

• Carry out regular field missions and ensure compliance with procedures;
• Monitor the quality of the customer relationship;
• Develop dashboards and analyze performance indicators;
• Produce periodic reports to the General Management;
• Make recommendations to improve business performance and recovery.

Candidate profile

Candidate profile

Education / Qualifications

• Bac+2 minimum in Business and Administration Management, Management, Organization Management or equivalent degree;

Experience

• Minimum 3 years of experience in customer relations, business management or a similar position;
• Good command of recovery and recovery techniques;
• Experience in team management and facilitation;
• Good ability to analyze, monitor objectives and report;

Other information

• Mastery of computer tools, including Excel;
• Leadership, rigor, organization and results orientation;
• Excellent interpersonal, communication and negotiation skills;
• Availability to make regular trips in the field. Skills Team management Additional information Level of study: Bac +2 Required experience > 3 years

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