AX
Client Support
CDI6 days ago
Job Description
Antananarivo
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
- Provide first-level functional support of the ERP and accompany users in their daily activities.
- Collect, analyze and qualify user support requests.
- Identify anomalies, reproduce incidents and propose solutions adapted to his level of competence.
- Escalate complex incidents to the ERP Manager, technical team or integrator.
- Support users in the proper use of ERP and answer their functional questions.
- Participate in functional tests, recipes and validation of corrections and evolutions of the ERP solution.
- Contribute to the reliability of data, the updating of repositories and the control of access rights, in accordance with established procedures.
- Write and update procedures, user guides and functional and technical documentation.
Education / Qualifications
- Participate in user training and change support when deploying new features.
- Track incidents, keep support requests up-to-date and produce regular reports on activities carried out.
- Contribute to the continuous improvement of business processes and the optimization of the ERP solution in order to ensure its adequacy with the operational needs of Paul Boyé Industries.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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