DR

Bilingual Customer Support Officer FR-EN -réf:SC-CRC FR/EN

DRC Solutions
📍 AntananarivoFreelance🗓️ 1 day ago

Job Description

Antananarivo
Freelance

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Location

As a Bilingual Customer Support Officer, you will be in charge of supporting customers and partners in the use of the platform, by processing their requests by email, chat and phone. You will also ensure first-level support for international markets, the verification and update of site and service provider records, as well as bug reporting and contribution to continuous improvement of tools and processes.

  • Provide customer and partner support in French and English by email, chat and phone.
  • Support users in the use of the platform: creation of events, quotes, purchase orders, invoicing and access to the partner portal.
  • Process top-level international requests and direct complex requests to the relevant teams.

Education / Qualifications

  • Verify, correct and update the information of places and providers on the platform.
  • Ensure the quality and reliability of published content: descriptions, photos, capabilities and practical information.
  • Identify bugs and irritants, contribute to the improvement of tools, processes and help content.

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Expert Application Advice

Bonjour, votre offre chez DRC Solutions correspond à mon profil commercial. Mon expérience inclut la gestion de portefeuilles clients et la négociation. Je suis particulièrement à l'aise avec les compétences demandées dans l'annonce, un levier clé pour atteindre vos objectifs. Motivé à contribuer à votre croissance, je serais ravi d'échanger.

Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.

Prospection et résultats — Votre nombre de nouveaux clients acquis et votre taux de conversion sont vos arguments les plus solides. Si vous opérez dans un secteur spécifique (FMCG, télécoms, pharma), montrez votre connaissance fine des distributeurs et acteurs locaux.

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Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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