OP
CHARGÉ(E) DE FACTURATION ET RELATION CLIENTS -réf:CFRC_0926
CDI22 days ago
Job Description
Antananarivo
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Automatically translated from French. View the original offer
Experience
- Manage, animate and support the teams involved in the relationship and customer experience: set goals, monitor performance, develop skills;
- Manage the handling of claims according to their criticality and ensure compliance with deadlines;
- Analyze customer feedback, identify causes of dissatisfaction and track satisfaction indicators;
- Propose and monitor corrective and improvement actions, and evaluate their effectiveness;
- Raise awareness and support teams in improving the customer experience;
- Participate in audit actions, monitor and implement action plans resulting from recommendations;
- Contribute to customer satisfaction, in compliance with ISO 9001 and the standards of our brands.
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Expert Application Advice
Je constate que votre parcours correspond bien à ce que recherche MATERAUTO. Pour maximiser vos chances, mettez en avant comment vous avez concrètement répondu à ISO 9001 dans vos précédentes fonctions. Un chiffre clé ou un résultat tangible, même simple, fera la différence.
Positionnement — Votre lettre de motivation doit répondre à une seule question : pourquoi VOUS pour CE poste précis à CE moment ? Évitez les lettres génériques — une phrase sur ce que vous apportez spécifiquement vaut mieux que trois paragraphes généraux.
Prospection et résultats — Votre nombre de nouveaux clients acquis et votre taux de conversion sont vos arguments les plus solides. Si vous opérez dans un secteur spécifique (FMCG, télécoms, pharma), montrez votre connaissance fine des distributeurs et acteurs locaux.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
- •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
- •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
- •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
- •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
- •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
- •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.