OD

Flow Supervisor

Odity Antananarivo
📍 AntananarivoCDI🗓️ 1 day ago

Job Description

Antananarivo
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

About Odity Odity is an international group, specialized in remote customer relations, distributed in 10 offices around the world (Paris, New York, Hong Kong, Antananarivo... Partner of more than 350 prestigious brands (luxury, lifestyle, banking and media), we continue our growth and recruit Flux Supervisors for our office in Odity Antananarivo.

Main duties

As part of the Workforce Management Manager (WFM), you ensure the operational management of flows in real time. You ensure that the available resources match the needs of the activity in order to contribute to service continuity and the achievement of performance objectives.

  • Real-time flow monitoring: Monitor activity volumes, available resources and operational indicators to quickly detect discrepancies between forecasts and field reality.
  • Anticipation of contingencies: Identify the risks of understaffing, degradation of service level or accumulation of requests, and propose correction scenarios adapted to absences, delays, incidents and volume variations.
  • Adhesion management: Monitor and manage the teams’ adherence to schedules, analyze deviations and their causes, and then coordinate corrective actions with operational teams.
  • Continuous analysis and improvement: Identify the root causes of significant or recurring deviations, assess their impact on performance and monitor the effectiveness of actions implemented.
  • Operational coordination: Collaborate closely with the Operations Teams and the WFM Manager, raise relevant alerts and escalate situations requiring arbitration.
  • Reporting and performance monitoring: Produce reliable reporting on flows, adherence, resource coverage and incidents to facilitate decision-making and continuous improvement. What we offer you
  • Motivating remuneration
  • Mutual Health
  • Transport service
  • Pleasant and dynamic working environment located in the GALAXY activity area

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Expert Application Advice

Bonjour Odity Antananarivo, je suis candidat pour ce poste. Mon parcours en Afrique m’a permis de maîtriser les compétences demandées dans l'annonce dans des contextes complexes. Je serais ravi d’échanger sur ma capacité à apporter des solutions adaptées à vos enjeux. Merci pour votre considération.

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Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
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  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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