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Automatically translated from French. View the original offer
We recruit for one of our clients a Technical Support and After-Sales Service Specialist
Technical Support & Data Management
Provide regular technical and product training to local sales teams, distributors and installers. Accompany sales representatives during customer visits, ensure technical communication in the field and explain the after-sales service. Maintain fluid communication with local customers and technicians, collect and record field problems, and write service reports. Participate in the organization and management of operational data (warehouse inventory monitoring, equipment reports, inventories). Installation of Equipment & Troubleshooting Know how to use basic electronic measuring tools (multimeters) and accurately memorize the content of technical manuals. Perform or independently guide the basic installation, parameter setting and commissioning of inverters and batteries (ignition tests, configuration of parameters, simple troubleshooting as wiring errors). Escalate quickly and accurately unresolved issues to the hierarchy and ensure follow-up. Repair, Test & Analysis of Failures Repair and autonomously test defective units (fault detection, maintenance, equipment testing, data revision). Write failure analysis reports and improvement proposals for the R&D team to contribute to continuous product optimization.
Degree in Electrical Engineering, Automation, Power Electronics, Mechatronics or similar field (an electrician’s license is an asset). Mastery of test instruments (multimeters) and repair tools (soldering iron, heat stripper).
Experience in repairing telephones, household appliances or electronic equipment, with the ability to intervene on inverters and batteries under supervision. Candidates without previous experience of welding tools must demonstrate a real willingness to learn and patience with the initial learning phases. Fluency in French (indispensable) to exchange easily with local customers and installers. Knowledge of technical English is highly appreciated. Experience in facilitating training or group presentations, with good oral fluency. Mastery of office tools (Word, Excel) and good management of spreadsheets. Developed spirit of service, ease of relationship with customers and ability to coordinate between departments.
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