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Automatically translated from French. View the original offer
Head of Sales (m/f)
The Twin Towers Mpila (Hilton) recruit a Sales Manager on a fixed-term contract (CDD).
The Sales Manager is responsible for developing the hotel’s turnover by marketing rooms, meeting rooms, event spaces and the various services offered by the establishment.
Main duties
Develop and implement the hotel’s business strategy. Prospect and retain a clientele of companies, travel agencies, institutions and individuals. Identify new business opportunities and negotiate commercial contracts. Achieve sales and revenue targets set by the Management. Carry out commercial visits, presentations and promotional actions of the hotel. Monitor key accounts and maintain long-term relationships with customers. Collaborate with Marketing, Reservations, Reception and Events teams to optimize sales. Analyze business performance indicators, market trends and competition. Prepare activity reports and sales forecasts for the Directorate. Participate in trade shows, fairs and networking events. Ensure that Hilton brand standards of quality and excellence are met.
Experience
Contribute to the continuous improvement of the customer experience in order to promote loyalty and recommendation.
Candidate profile
Bac+3 and Bac+4 in Commerce, Marketing, Hotel Management, Business Administration or equivalent field. Professional experience of 3 to 5 years minimum in sales, ideally in the luxury hotel or tourism sector would be an asset. Mastery of commercial negotiation techniques and customer relationship management.
Other information
Good knowledge of IT tools and hotel management software (OnQ, Delphi, Salesforce or equivalent). Excellent command of French and English, both orally and in writing. Strong sense of commerce and customer satisfaction. Excellent interpersonal and communication skills. Ability to work under pressure and achieve ambitious goals. Ability to analyze, organize and plan. Leadership and ability to work in a team.
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