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Automatically translated from French. View the original offer
A company specialized in transport and logistics is recruiting a Commercial Operator in Chartering to strengthen its sales team. As part of the development of its activities, it is looking for an experienced professional, with excellent skills in communication, negotiation and customer relationship management.
The successful candidate will be responsible for prospecting new customers, managing phone calls, negotiating transportation rates and monitoring charter operations. It will also have to collaborate with partner carriers, ensure the updating of commercial information and contribute to customer satisfaction.
The position is proposed in Contract with indefinite duration (CDI), full-time, with attractive compensation and benefits.
Job description
The Commercial Operator in Charter will intervene both in the commercial development and in the operational monitoring of the transport services. He will have to identify new business opportunities, respond to customer requests, establish tariff proposals and negotiate charter conditions.
The incumbent of the position will also ensure the follow-up of transport files, from the customer’s request to the delivery process, in coordination with partner carriers. It must ensure effective communication with the various interlocutors and contribute to the continuous improvement of business processes.
Main duties and responsibilities
1. Prospecting and development of the client portfolio
The Commercial Operator will be responsible for actively participating in the commercial development of the company. His responsibilities will include: identifying new prospects; seeking business opportunities in the transportation sector; qualifying prospects according to their needs; presenting the company’s charter services; developing the customer portfolio; maintaining relationships with existing customers; contributing to the increase of commercial activities.
2. Management of incoming and outgoing calls
The incumbent of the position will be responsible for telephone exchanges with prospects, customers and partners. It will be responsible for: answering incoming calls; making outgoing calls; collecting requests from customers; providing information on transport services; identifying charter needs; directing customers to the right solutions; ensuring professional and efficient communication.
3. Elaboration of charter quotes
The successful candidate must participate in the preparation of commercial offers. Its missions will include: analyzing transport requests; identifying customers’ logistical needs; drawing up charter quotes; presenting tariff proposals; explaining the conditions of services; participating in the transformation of quotations into orders; ensuring the follow-up of commercial proposals.
4. Negotiation of tariffs and commercial conditions
The Commercial Operator will have to use its negotiation skills to develop the company’s activities. It will be responsible for: negotiating charter rates with customers; presenting commercial terms and conditions; seeking agreements tailored to customer needs; negotiating terms and conditions with partner carriers; contributing to the competitiveness of offers; promoting the conclusion of transport contracts.
5. Operational follow-up of transport files
The incumbent of the position will have to ensure a rigorous follow-up of charter operations. Its responsibilities will include: monitoring transport records; checking the evolution of services; ensuring coordination with carriers; communicating the necessary information to customers; identifying possible operational difficulties; participating in the resolution of problems encountered; contributing to the fulfilment of commitments made to customers.
6. Management of relations with partner carriers
The Commercial Operator shall collaborate with the carriers involved in charter operations. It will be responsible for: communicating with partner carriers; negotiating the conditions of services; transmitting information on transport requests; facilitating the coordination of operations; participating in the monitoring of services performed; maintaining good professional relations with partners.
7. CRM management and update
The holder of the position must ensure the reliability of the commercial information recorded in the customer relationship management tools. Its missions will include: updating the CRM database; recording customer information; updating prospects’
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