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Automatically translated from French. View the original offer
Opportunity description:
Please submit your CV in English. This position is available for telecommuting. In order to foster collaboration between our international teams, priority will be given to candidates residing in a time zone located at ±4 to 5 hours from Costa Rica (Central Standard Time, CST, UTC)−6) and in countries where World Vision International (WVI) is authorized to operate. However, we encourage applications from qualified individuals residing elsewhere. Job purpose The position Head of
The primary focus of investigative operations is to mentor and advise several functions and teams conducting investigations in response to various types of incidents within the partnership, to ensure strategic consistency in complaint handling and investigations. This role includes leading the improvement and harmonization of systems used by the integrated investigations team, regional investigation specialists, fleet management service, cybersecurity service, VisionFund International (VFI) and other World Vision (WV) services conducting investigations, as well as field investigators. The incumbent will be responsible for developing, harmonizing and identifying significant efficiencies across all operational aspects of investigations to ultimately create efficiencies and ensure consistent, high-quality investigations that protect WV’s reputation and ministry. In addition, this role will be responsible for developing and implementing the strategy.
and capacity building for full-time and part-time investigators within the partnership, creating a centre of excellence that will set the standard for all internal investigations. This position consists of framing Regional survey specialists, providing leadership, problem-solving advice and training on the management of high quality surveys conducted by local and regional offices. The senior manager will have a broad influence and must carefully design the investigative operations to ensure that West Virginia investigations are conducted in accordance with external standards, while taking into account cultural and ministry specificities. Key responsibilities Investigation Operations Directorate Act as the most experienced subject matter expert to develop and maintain a streamlined and consistent set of investigative tools and protocols suitable for use by all WV investigators, both within the integrated investigation team, as well as in other GC teams (cybersecurity, fleet safety, VFI) and through an extensive network of part-time regional and field investigators. Responsible and point of
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