KA

Account and Intervention Manager (M/F)

Kaldera Madagascar
📍 AntananarivoCDI🗓️ 3 days ago

Job Description

Antananarivo
CDI

Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

Automatically translated from French. View the original offer

Main duties

Do you like to organize, react quickly and support demanding customers? Join us to manage the technical interventions and follow-up of our clients Major Accounts and VIP. Your missions Organize technical interventions and installations Plan and organize the technical interventions of the day Validate customer availability Adjust schedules according to unforeseen events Track and update intervention tickets Track at-risk tickets Track incidents and handle requests Track technical incidents reported by customers Major accounts and VIPMonitor escalation requests Manage resolution to close Manage alerts Identify, qualify and handle operational reports Manage alerts Identify, qualify and process operational alerts+3 in Customer Relationships, IT, Management or equivalent Knowledge of different technologies and existing connectivity Ability to read and interpret incident reports Very good ease on Excel: Pivot tables, advanced formulas, formatting and data analysis Perfect mastery of other office tools (Word, Outlook) Mastering reporting and data visualization tools (Power BI or equivalent) Ability to make use of operational data, to identify trends with an ability to train yourself Responsive and customer-oriented Able to make decisions quickly Proposition strength to improve processes Attached to work well made Flexible availability on shifts between 6 am and 10 pm, Monday to Friday The most of your application A first experience in telecoms or project management SQL and development concepts, especially to analyze operational data yourself.

Education / Qualifications

Sector: Technology, Information and Internet

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Career advice powered by Taf4All

Your safety comes first — read before you go

Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.

  • •Never pay any amount of money — for a file, a training, a uniform, or an interview. A real employer never asks the candidate to pay.
  • •Never send a photo of your ID card, passport, or banking details before you have physically verified the employer exists.
  • •Always meet in a public place, during the day — never an isolated address, a private home, or a location you cannot verify in advance.
  • •Tell a relative or friend exactly where you are going, with whom, and at what time — and share your live location if possible.
  • •Search the company name online before going: a real business has a trace (website, reviews, other employees, an official address).
  • •A salary that is far above the market rate for the position and the city is a red flag — be extra cautious.

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